DeUnique Coleman
Las Vegas,NV
Summary
Hardworking employee enthusiastic about learning and exceeding my role inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Sales Representative
Acelero Learning Education
Las Vegas , NV
2021.01 - Current
- Assist Family Service Coordinators in daily activities and assignments.
- Assist families with completing Online Family Applications
- Work collaboratively with Family Service Coordinators to ensure completion of family applications, file audits, and application follow ups.
- Meet with potential prospects and to discuss educational needs and qualifications.
- Make Outbound calls to prospects daily. (Call quota 200+)
- Meet quarterly sales goals to assure company growth.
Juvenile Detention Assistant
Department of Juvenile Justice
Las Vegas , NV
2014.01 - Current
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Observed and recorded mental and physical health of each juvenile offender.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new juvenile's inmates into facility and processed inmates for release.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Take inbound calls in regards to juvenile safety and security.
Team Member
Amazon
Las Vegas , NV
2019.01 - 2021.01
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Recommended products to customers, thoroughly explaining details.
Field Monitor
City of Las Vegas
Las Vegas , NV
2017.01 - 2021.01
- Patrol and inspect park facilities to ensure public safety
- Ensure sport teams are following proper city policies and procedures
- Record inspections and submit documentation to supervisor
- Act as a liaison for the Municipal Sports Unit in the field
- Answer call and email nightly reports to department staff.
- Addressed rule infractions or complaints by participants and assessed necessary penalties.
- Examined equipment for proper functionality to promote safe playing conditions.
Cashier, Bakery Clerk, Service Deli Clerk
Smith’s Food and Drug
Las Vegas , NV
2014.01 - 2016.01
- And Scan Coordinating
- Assist managers with daily task
- Provide customer service
- Train new employees.
Crew Member
Carl’s Jr
Lancaster , CA
2008.01 - 2014.01
- Money handling
- Customer service
- Trained and supervised new employees
- Resolved guest issues and concerns.
Antelope Valley College
Lancaster , CA
2010.01 - 2011.01
- Office for Students With Disabilities- Federal Work Study ◼ Assisted students with disabilities
- Scribed for Director of Office for Students With Disabilities ◼ Daily office task: sort files and send emails
- Test proctored.
Education
Bachelor’s Degree - Criminal Justice
CSU
2014
Associates Degree - Administration of Jusice
Antelope Valley College
2011
High School Diploma - undefined
Quartz Hill High School
2009
Skills
- Network development
- Account servicing
- Lead prospecting
- Revenue Generation
- 2+ years of CRM experience (Salesforce, Avaya)
- 15+ Years of customer service experience
Timeline
Sales Representative
Acelero Learning Education
2021.01 - Current
Team Member
Amazon
2019.01 - 2021.01
Field Monitor
City of Las Vegas
2017.01 - 2021.01
Juvenile Detention Assistant
Department of Juvenile Justice
2014.01 - Current
Cashier, Bakery Clerk, Service Deli Clerk
Smith’s Food and Drug
2014.01 - 2016.01
Antelope Valley College
2010.01 - 2011.01
Crew Member
Carl’s Jr
2008.01 - 2014.01
Bachelor’s Degree - Criminal Justice
CSU
Associates Degree - Administration of Jusice
Antelope Valley College
High School Diploma - undefined
Quartz Hill High School