Angelica Rodriguez
Phoenix,AZ
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Inland Psychiatric Medical Group
Downey, California
02.2025 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Handled general office duties to support administrative staff during peak hours.
Manager
Dennys Restaurant
Wilmington, CA
03.2023 - 07.2025
- Accomplish multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing team through effective recruitment, onboarding, and talent development initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Intern
Bell Gardens Family Medical
Bell Gardens, California
08.2024 - 10.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Maintained clean and safe clinic environment to prevent injuries.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06-2033
Diploma - Medical Assistant
UEI College
Huntington Park, CASkills
Team Leadership
Staff Management
Staff Training and Development
Complex Problem-Solving
Time Management
HIPAA Compliance
Patient-focused care
Vital Sign Monitoring
Patient Assessments
Vital signs and examinations
Languages
English
Professional
Spanish
Professional
Accomplishments
- Honor Roll
Timeline
Medical Assistant
Inland Psychiatric Medical Group
02.2025 - Current
Intern
Bell Gardens Family Medical
08.2024 - 10.2024
Manager
Dennys Restaurant
03.2023 - 07.2025
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Diploma - Medical Assistant
UEI College