Addie Jensen-Bilevich
Phoenix,AZ
Summary
Hardworking Lead Dispatcher/Secretary offering 5+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Reliable employee seeking secretary-general position. Offering excellent communication and good judgment.
- Well-qualified Clerk with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher
1sr Choice Motor Transport, Llx.
Phoenix, AZ
03.2021 - Current
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Front Desk Clerk
Just Ask Rentals
Prescott, AZ
06.2014 - 11.2015
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information when patrons changed rooms.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved service-related problems and documented actions in system.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Prepared weekly employee work schedules for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Computer Science And Programming
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ12.1998
Skills
- Client Interaction
- Equipment Needs Assessment
- Work Order Preparations
- Speech Clarity
- Schedule Management
- Customer Request Management
- Calendar and Scheduling Software
- Work Crew Dispatch
- Repair Scheduling
- Verbal and Written Communication
- Traffic Monitoring
- Route Planning and Adjustment
Timeline
Dispatcher
1sr Choice Motor Transport, Llx.
03.2021 - Current
Front Desk Clerk
Just Ask Rentals
06.2014 - 11.2015
Associate of Science - Computer Science And Programming
Maricopa Community Colleges - Rio Salado Community College
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