Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Danette Newman

Phoenix,AZ

Summary

Reliable Dispatcher with 10 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.

Overview

14
14
years of professional experience

Work History

Dispatcher

Quick Pick/ All Over Towing
Phoenix, AZ
04.2019 - Current
  • Excellent verbal communication skills and computer navigation skills and the ability to listen and resolve customer concerns
  • Superior customer service
  • Able to address and resolve any inquiries from customers that pertain to their roadside assistance
  • The ability to demonstrate accuracy and efficiency in financial transactions including and effort to minimize voids
  • Scheduling service orders for emergency roadside assistance
  • Assisting customers with ant questions or concerns
  • Providing ETA's
  • Assisting drivers with work orders
  • Working with auto insurance companies to establish coverage, obtaining information pertaining to the tow
  • Working with various tow yards on impound releases

Dispatcher

Reliable Transportation
Phoenix, AZ
08.2018 - 04.2019
  • Transportation for the homeless and displaced students
  • Routing approx. 400 students to and from school daily
  • Monitoring the transportation to ensure a prompt pick up and drop off
  • Student Driver Supervisor
  • Communication with participating school districts liaisons
  • Dispatching non-emergency medical transportation and from medical facilities
  • Event planning for homeless and displaced charity events

Dispatcher

Access Para-transit
El Monte , CA
02.2013 - 07.2018
  • Transportation for the physically and mentally challenged
  • Scheduling, routing and dispatching calls
  • Responded to requests for service and provides a variety of information to passengers and the general public
  • Worked closely with the call center employees to assist passengers with current and/or upcoming rides

Debt Collector

Assest Acceptance
Tempe, AZ
04.2011 - 03.2012
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Maintained high volume of calls to meet demands of busy group.
  • Used skip tracing and other techniques to locate debtors.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Education

High School Diploma -

Dos Pueblos Senior High School
Goleta, CA
06.1993

Skills

  • Service Coordination
  • Verbal and Written Communication
  • Repair Scheduling
  • Call Center Software
  • Traffic Monitoring
  • Calendar and Scheduling Software
  • Work Order Preparations
  • Client Interaction
  • Mobile Location-Based Services Software
  • Microsoft Office
  • Cost Determination
  • Data Entry
  • Customer Service
  • Training and Development

Skills

  • Service Coordination
  • Verbal and Written Communication
  • Repair Scheduling
  • Call Center Software
  • Traffic Monitoring
  • Calendar and Scheduling Software
  • Work Order Preparations
  • Client Interaction
  • Mobile Location-Based Services Software
  • Microsoft Office
  • Cost Determination
  • Data Entry
  • Customer Service
  • Training and Development

Timeline

Dispatcher

Quick Pick/ All Over Towing
04.2019 - Current

Dispatcher

Reliable Transportation
08.2018 - 04.2019

Dispatcher

Access Para-transit
02.2013 - 07.2018

Debt Collector

Assest Acceptance
04.2011 - 03.2012

High School Diploma -

Dos Pueblos Senior High School

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