Mohammed Jhalodwala

Supervisor 2021 - Current

- Improved and standardized underwriting workflow process from 9+ days to less then 7 days, which improved customer satisfaction survey ratings by 30%

- Lead a team of 16 high performance underwriters, who exceeded yearly department production targets by 33%

- Coached and mentored 6 high performance underwriters that were promoted withing 2 years

- Reduced policy processing error by 25% and help eliminate policy rework by 20%

- Completed DISC analysis on team members, which helped individuals relate to each other in an effective manner

Team Resource 2019-2021

- Created and developed 19 resources to help Underwriting and Underwriting Assistant teams

- Coached new and existing Underwriters/Underwriting Assistants with processing and developing files

- Lead 5 weekly huddles with different teams, to provide updates on state and regulatory processing updates

- Lead 3 team training and developments

Underwriter 2015 - 2019

- Participated in Leadership Development Program

- Acted as a Team resource for 5 complex teams

- Assisted in new software rollout and upgrade assistance for 3 teams

- Processed and recorded 10,000+ insurance policies & claims per month, increasing team targets by 45%

- Processed and maintained service levels at 7 days or less, improving underwriting processing time frame by 50%

- Served as a resource to our agents in support of company programs including loss mitigation, loss control, and marketing opportunities

- Responsible for proper pricing, placement, and termination of risk within assigned levels of authority as well as acceptance continuation.

- Coached and mentored 9 new employees to increase overall performance metrics, 4 of which were promoted

Supervisor (Customer Service Dept)

- Monitored Calls to insure quality compliance

- Mentored 5 employes in Supervisor Prep Program

- Managed and coached team of 16 employees

- Assisted in Cross Training Service & ERS employees

- Assisted in Hurricane Sandy Recovery

- Assisted in employee improvement committee

Service Rep IV (phone underwriter)

- Assisted customers in reissuing canceled policies and assisted in complex policy concerns and questions

- Assisted in policy splits & issuance

- Assisted in DMV Reporting/State Officials/Legal Calls/ FR4 & SR22

Assisted in Training & Mentoring new employees