Robert Farrell

Huntsville

Summary

Highly accomplished and results-oriented IT professional with a strong background in IT infrastructure, operations, and software development lifecycle. Proven ability to manage and motivate teams, oversee IT solution delivery, and implement strategic policies to enhance quality and efficiency. Adept at building strong relationships with stakeholders, identifying and managing risks, and driving continuous improvement through Lean and Agile methodologies. Possesses a comprehensive set of certifications demonstrating expertise across cybersecurity, project management, cloud computing, and IT service management.

Overview

years of professional experience

Certification

Work History

IT Infrastructure Manager

Watcher

04.2023 - Current

Managed and motivated a team of IT professionals, fostering a culture of continuous improvement and high performance.
Served as the primary point of contact for management-level escalations, ensuring timely resolution and stakeholder satisfaction.
Oversaw the delivery of IT solutions, including systems, functions, projects, and processes, ensuring alignment with Service Level Agreements and quality standards.
Maintained operational relationships with third-party vendors and service providers, seeking to optimize delivery and accelerate innovations.
Identified and managed risks associated with delivering technology solutions, developing contingency plans as needed.
Collaborated closely with other managers, Product Delivery, and business partners to prioritize the team's workload, balancing production support needs with the implementation of new features.
Experienced in LEAN and Agile delivery principles and proficiency.

IT Manager

Sovereign Technologies

10.2015 - 04.2023

Monitored performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Led and inspired organization through changes that improve quality, lower cost, and increase business value using Lean and Agile approaches.
Built and maintained strong relationships with internal and external stakeholders, ensuring IT services and solutions enabled business outcomes.
Developed and implemented strategies, policies, and procedures to enhance quality and efficiency within areas of responsibility.

Education

Bachelor of Science - Information Technology

Western Governors University

Salt Lake City, Utah

Skills

IT Management & Leadership: Team Leadership, Performance Management, Employee Development, Mentoring, IT Sponsorship, Stakeholder Management, Vendor Management, Risk Management, Budget Management
Project & Service Management: Lean & Agile Methodologies, Project Delivery, Service Management, Operational Support, Incident Management, Problem Management, Change Management, Service Level Agreements (SLAs)
Technical Expertise: IT Infrastructure, Operations, Software Development Lifecycle (SDLC), Cloud Computing (AWS), Linux Systems, Cybersecurity, Networking

Analytical & Strategic: Performance Metrics Analysis, Trend Identification, Problem-Solving, Critical Thinking, Strategic Planning, Process Improvement, Quality Assurance
Communication & Interpersonal: Written & Verbal Communication, Active Listening, Interpersonal Skills, Collaboration, Eliciting Cooperation, Conflict Resolution
Business Acumen: Business Needs Analysis, IT Business Learning, Cost Reduction, Value Creation