Maimun Uddin
Guest Service Officer
Brooklyn,NY
Summary
Industrious Guest Services Agent skilled in resolving guest complaints in an expedient manner utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Friendly guest service professional bringing 5 years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions.
Personable Guest Services Associate proudly offering over 5 years' experience sharing key facility information with those checking in. An engaging professional trained to make good decisions and handle all types of issues. Offering dynamic interpersonal and leadership skills.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Plaza Premium Lounge/Allways
Jamaica, NY
09.2019 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
- Measured team performance and reported metrics to leadership team members.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised total department call volume of 50 per day.
- Took full advantage of upsell opportunities with new and potential customers, resulting in $100k in revenue generation.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
Crew Member
Domino's Pizza
Manhattan, NY
04.2018 - 06.2019
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Completed training to learn additional techniques for making new and seasonal items.
- Organized work areas to foster efficiency and model exceptional kitchen etiquitte.
- Communicated menu item information and offered suggestions to promote featured products.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Macys Corporate Services Ltd.
Manhattan, NY
06.2016 - 07.2018
- Compiled customer feedback and recommended service delivery improvements to management.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Dallas Bbq
Manhattan, NY
01.2014 - 02.2016
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Restocked salad bar and buffet for lunch and dinner service.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NYSep 2014
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYMar 2024
Skills
- P>Customer relations
- P>Sales proficiency
- P>Team leadership
- P>Schedule management
- P>Customer service management
- P>Payment processing
- P>Concierge services
- P>Check-in procedures
- Team Management and Supervision
- Motivational Leadership
Accomplishments
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Software
Word Processing
Typing
IT support
Spreadsheets
Languages
Bengali
Full Professional
Spanish
Limited Working
Timeline
Customer Service Supervisor
Plaza Premium Lounge/Allways
09.2019 - 04.2020
Crew Member
Domino's Pizza
04.2018 - 06.2019
Customer Service Representative
Macys Corporate Services Ltd.
06.2016 - 07.2018
Server
Dallas Bbq
01.2014 - 02.2016
High School Diploma -
Boys And Girls High School
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College of The City University of New York