Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Veronica Rosales

Surprise,AZ

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

14
14
years of professional experience

Work History

Medical Assistant

HonorHealth
Peoria, AZ
08.2022 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Prepared laboratory specimens for analysis.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician.
  • maintained inventory logs and restocked exam rooms when needed.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted back office patient processes to reduce office wait times.

Medical Assistant

Sacred Circle Healthcare
Salt Lake, UT
07.2021 - 07.2022
  • Conducted patient assessments to determine eligibility for COVID-19 vaccination.
  • Prepared and administered vaccines according to established protocols.
  • Instructed patients on vaccine administration, side effects, and post-vaccination care.
  • Monitored patients for adverse reactions following vaccinations.
  • Provided education and counseling to patients regarding the importance of receiving the COVID-19 vaccine.
  • Assisted with scheduling appointments for COVID-19 vaccinations.
  • Performed quality assurance checks on vaccine storage equipment and supplies.
  • Managed inventory of vaccine supplies and ensured they were stored in accordance with recommended standards.
  • Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
  • Participated in training sessions related to new procedures or techniques associated with administering the COVID-19 vaccine.
  • Provided support in data entry tasks related to tracking patient information about vaccinations received.
  • Utilized electronic health record systems for documentation and patient tracking.
  • Maintained accurate vaccination records, ensuring confidentiality and compliance with HIPAA regulations.
  • Coordinated appointment scheduling to maximize vaccination throughput while minimizing wait times.

Medical Assistant

ST Vincent Medical Multi Organ Transplant Center
Los Angeles, CA
02.2012 - 01.2020
  • Greeted 100+ patients daily in a facility of 10 Doctors
  • Preformed a variety of clinical functions such as prepared and maintained supplies for 10 rooms, took Vitals, triage, medical records filing, over seeing the clinic and making sure patients were seeing in a timely manner
  • Recorded patient medical histories and maintained strict patient confidentiality in compliance with HIPPA
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
  • Implemented quality assurance and control program in compliance with HIPPA and OSHA
  • Answered telephones, scheduled appointments and assisted with front and back office staff as needed
  • Conducted monthly educational classes with patients pre transplant for 4 years answering all questions pertaining to transplant care pre and post
  • Worked closely with MD assisting him, RN'S and other MD's with translation and health education
  • Reacted calmly and effectively in emergency situations and treated patients with respect and compassion

Medical Assistant

Gonzalo Montalvan Cardiology
Long Beach, CA
04.2011 - 02.2012
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with Vital signs, injections, Electrocardiograms, HBG/Hct charting, filing
  • Assisted with Scheduling appointments, triage, sterile tray set up, venipuncture
  • Assisted with house visits for elderly patients

Education

United Education Institute
El Monte, CA

High School -

Lynwood High School
Lynwood, CA

Skills

  • Medical office administration
  • Bilingual
  • Customer service
  • Leadership
  • Teamwork
  • Attention to details
  • Problem Solving
  • Multitasking
  • Bank Managing Experience
  • Patient Flow Management
  • Understands mobility assistance needs
  • Compassionate
  • Hospice Care
  • Medical Records Management
  • Patient-focused care
  • EKG set up and monitoring
  • CPR

Languages

Spanish
Native language

Accomplishments

Participated in the Donate life yearly Events.

Patient class educator for Pre and Post Transplant.

References

References available upon request.

Timeline

Medical Assistant

HonorHealth
08.2022 - Current

Medical Assistant

Sacred Circle Healthcare
07.2021 - 07.2022

Medical Assistant

ST Vincent Medical Multi Organ Transplant Center
02.2012 - 01.2020

Medical Assistant

Gonzalo Montalvan Cardiology
04.2011 - 02.2012

United Education Institute

High School -

Lynwood High School

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