Jennifer Garcia
Astoria,NY
Summary
Dedicated Customer Service professional committed to providing high-quality service and developing customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
Queens, NY
09.2022 - 12.2024
- Greeted customers as they arrived.
- Provided information in a professional and courteous manner regarding transportation to the airport terminal.
- Advised and reviewed rental charges; and provided accurate receipt to customer.
- Completed service alerts for any mechanical and or body damage communicated by the customers.
- Identified and tagged vehicles that have been flagged for preventative maintenance and verified their movement to the proper lot location.
- Kept lot organized for ease of access and traffic flow.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Property Manager
Public Storage
Queens, NY
01.2019 - 09.2022
- Managed daily unit inspections and collections, ensuring timely payments and high occupancy rates.
- Trained new staff on operational procedures, enhancing team efficiency and reducing onboarding time.
- Processed guest registrations and payments, maintaining accurate records and improving customer satisfaction.
- Handled inventory management, optimizing stock levels and minimizing overstock issues
- Receive, scan, sort, and distribute incoming mail and packages to the appropriate departments or individuals.
- Prepare outgoing mail for delivery, including packaging, labeling, and arranging for pickup or postage.
- Prepared and made daily deposits, ensuring financial accuracy and security.
Supervisor
North Eastern Cleaning & Restoration
Queens, NY
01.2017 - 12.2019
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Reviewed staff levels to ensure operational needs and financial objectives are met.
- Scheduled and coordinated staff.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Established routine inspections to monitor standards of cleanliness.
- Developed strategies to improve team performance and productivity.
Receptionist
LensCrafters
New York, NY
10.2014 - 12.2017
- Answered phone calls.
- Collected co-pay.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient base.
Front Desk Agent
The Residence Inn
Baltimore, MD
04.2009 - 10.2014
- Greeted guests, directed them to rooms, and issued keys, ensuring a smooth check-in process.
- Handled guest reservations via phone, in person, and online, providing confirmation details.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Resolved customer complaints promptly and courteously.
- Verified payment methods, collected deposits and fees, ensuring accurate financial transactions.
- Addressed guest inquiries and resolved complaints by coordinating with housekeeping and maintenance.
- Answered customer calls promptly, addressing needs and providing exceptional service.
Education
Medical Health Records
Borough of Manhattan Community College
New York12.2021
Medical Assisting
Plaza College
Forest Hills12.2014
Skills
- Bilingual English/Spanish
- Customer and client relations
- Office administration
- Verbal and written communication
- Microsoft Office
- Microsoft Excel
- Staff Management
- Property Management
- Sales
- Medical Scheduling
- Money handling
- Data entry
- Problem-solving
- Hospitality
- Guest services
- Guest relations
- Phone etiquette
Timeline
Customer Service Representative
Avis Budget Group
09.2022 - 12.2024
Property Manager
Public Storage
01.2019 - 09.2022
Supervisor
North Eastern Cleaning & Restoration
01.2017 - 12.2019
Receptionist
LensCrafters
10.2014 - 12.2017
Front Desk Agent
The Residence Inn
04.2009 - 10.2014
Medical Health Records
Borough of Manhattan Community College
Medical Assisting
Plaza College