Ivy Cain
Summary
A reliable student with experience in project management, process improvement, and financial management. Proven track record of successfully optimizing business operations and maintaining productivity under high-stress, fast-paced environments. Adept at public speaking and developing strategies to solve problems and improve efficiency.
Goals include; gaining field experience in STEM to further hone and develop my passions and gain a higher understanding of Aerospace Engineering as a whole.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Coordinator
Discount Tire
11.2022 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Organized a team of 9-12 technicians in fast-paced settings to deliver prompt service.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Hostess
Empire Burgers & Brew
10.2021 - 03.2022
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Science - Aerospace Engineering
Iowa State University
Ames, IA05.2027
High School Diploma -
Naperville North High School
Naperville, IL05.2023
Skills
- Service Monitoring and Evaluation
- Conflict Resolution
- Multitasking Abilities
- Team Leadership
- Time Management
- Public Speaking
Accomplishments
- Supervised and guided a team of 44 scouts and volunteers to complete a $500 service project.
- Designed, fundraised, planned, and executed a construction project for a nonprofit organization.
- Balanced both budgets and time to build and race a vehicle with a team of students.
- Guided a team of 12 students, teaching them vital skills for auto-mechanical restoration.
- Managed communications from sponsors and publications to achieve a positive, well-established public image.
Eagle Scout of the Scouts BSA
Automotive Club President
Certification
- CPR/AED Training - 2023
- OSHA 10 Training - 2023
- French Seal of Biliteracy - 2023
Timeline
Service Coordinator
Discount Tire
11.2022 - 05.2023
Hostess
Empire Burgers & Brew
10.2021 - 03.2022
Bachelor of Science - Aerospace Engineering
Iowa State University
High School Diploma -
Naperville North High School
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