Dafina Asllani
Phoenix,AZ
Summary
I am a dedicated worker that is ready for anything that gets thrown my way and always willing to learn new skills and knowledge. If you, as an employer, are looking for someone who adapts quickly to any situation and has elite customer service skills, I'd make a great part of your team.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Zinburger, Fox Restaurant Concepts
06.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Nick and Bens Diner
10.2019 - 03.2020
- Balanced workloads among servers during busy shifts, ensuring all customers received attentive care without overwhelming individual staff members.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed strict food safety guidelines to maintain a safe and sanitary environment for both employees and guests.
Server
Golden Corral Corporation
03.2019 - 06.2019
- Answered customer questions about food and beverage items and assisted with menu selections.
- Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
- Assisted in the preparation and presentation of various dishes, contributing to an appealing buffet display.
- Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.
- Provided friendly, courteous service to create memorable moments for guests.
Cook
Tazikis Mediterranean cafe
09.2018 - 11.2018
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed opening and closing shift kitchen tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
Five Guys
03.2018 - 09.2018
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Cleaned and maintained kitchen equipment regularly.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Verified order accuracy and quality ahead of service to maintain standards.
- Stored and handled goods correctly to maintain freshness and condition.
Crew Member
Jimmy Johns
08.2016 - 03.2018
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
Education
High school diploma -
Valley Vista High School
Surprise, AZ05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food running
- High volume dining
- Suggestive selling
- Tableside etiquette
Personal Information
Authorized To Work: US
Timeline
Server
Zinburger, Fox Restaurant Concepts
06.2021 - 03.2024
Server
Nick and Bens Diner
10.2019 - 03.2020
Server
Golden Corral Corporation
03.2019 - 06.2019
Cook
Tazikis Mediterranean cafe
09.2018 - 11.2018
Cook
Five Guys
03.2018 - 09.2018
Crew Member
Jimmy Johns
08.2016 - 03.2018
High school diploma -
Valley Vista High School
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