Music, reading, and writing
Joshua Brackbill
Communication and Customer Relations Expert
Pickerington,Ohio
Summary
Communications Expert with a background in technical writing and customer relations
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Independent Contractor
Appen
Columbus, Ohio
10.2021 - Current
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Evaluated trends to understand competitive environments and assess current strategies.
- Created and improved intelligence resources to facilitate consistent data management strategies.
Order Fulfillment Specialist
Target Corporation
Reynoldsburg, Ohio
10.2017 - 10.2021
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Order Fulfillment Specialist
Amazon Prime Products
Upper Arlington, Ohio
05.2019 - 09.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Addressed customer complaints and requests by resolution or escalation.
Customer Service Representative
Columbus State Community College
Columbus, Ohio
05.2018 - 09.2018
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Discount Drug Mart
Pickerington, Ohio
01.2016 - 12.2017
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor's of Communication Technology
The Ohio State University
Columbus, OH 08.2018 - 08.2021
Associate of Arts - Arts And Sciences
Columbus State Community College
Columbus, OH 08.2016 - 08.2018
Skills
Familiarity with data analysis
Well developed customer service skills
Trained in technical reading and writing
Self sufficient and reliable
Accomplishments
Two college degrees earned.
Affiliations
First Generation College Graduate
Registered and engaged voter
Proud member of the Anti-Defamation League
Interests
Timeline
Independent Contractor
Appen
10.2021 - Current
Order Fulfillment Specialist
Amazon Prime Products
05.2019 - 09.2019
Bachelor's of Communication Technology
The Ohio State University
08.2018 - 08.2021
Customer Service Representative
Columbus State Community College
05.2018 - 09.2018
Order Fulfillment Specialist
Target Corporation
10.2017 - 10.2021
Associate of Arts - Arts And Sciences
Columbus State Community College
08.2016 - 08.2018
Customer Service Representative
Discount Drug Mart
01.2016 - 12.2017