Marco Jolicoeur
POMPANO BEACH
Summary
Diligent and reliable Independent Contract Courier with 8 years of experience in efficiently delivering packages, parcels, and documents. Dedicated to providing exceptional customer service while ensuring timely and secure deliveries. Seeking opportunities to leverage strong organizational skills and attention to detail to contribute to the success of clients or companies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Contractor
Uber And Lyft
03.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Independent Contract Driver
Legacy Healing Center
12.2021 - 01.2024
- Utilized navigation applications effectively to optimize delivery routes and ensure timely drop-offs.
- Maintained a high level of professionalism and customer service, consistently receiving positive feedback from clients.
- Handled packages and parcels of varying sizes with care, ensuring secure transport and delivery.
- Managed delivery schedules efficiently to meet deadlines and exceed client expectations.
- Maintained accurate records of deliveries, expenses, and mileage for accounting and reporting purposes.
- Adapted quickly to changing circumstances, including traffic conditions and delivery instructions, to ensure successful deliveries
Independent Contractor
Serenity Ranch Logistics
10.2017 - 01.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Education
Associate of Science - Business
Keiser University
Fort Lauderdale, FL06.2009
Skills
- Excellent time management and organizational abilities
- Strong communication and interpersonal skills
- Proficient in using navigation applications and GPS devices
- Attention to detail and accuracy in handling packages
- Ability to work independently and adapt to changing circumstances
- Knowledge of local routes and traffic patterns
- Familiarity with safety regulations and best practices for driving and delivery
Certification
- TSA certified ( TWIC CARD )
- Hippa Training and certification
- Blood Pathogen Certification
Timeline
Independent Contract Driver
Legacy Healing Center
12.2021 - 01.2024
Independent Contractor
Uber And Lyft
03.2019 - Current
Independent Contractor
Serenity Ranch Logistics
10.2017 - 01.2021
Associate of Science - Business
Keiser University