Summary
Overview
Work History
Education
Skills
Certification
DIY Crafts and Home Improvement
Timeline
Generic

BRENDA SMITH

Lithonia,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Business Service Consultant

Verizon Wireless
01.1997 - 03.2019
  • Mentored junior consultants, fostering professional development and cultivating a positive work environment.
  • Improved client satisfaction by developing tailored business services solutions and maintaining strong relationships.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Partnered with sales representatives during initial consultations with prospective clients to understand their specific requirements thoroughly.
  • Collaborated with cross-functional teams to ensure successful project execution and delivery on time and within budget.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Generated reports detailing findings and recommendations.

Flight Attendant

Continental Airlines
06.1987 - 10.1996
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Education

High School Diploma -

Thomas Jefferson High School
Denver, CO

Skills

  • Solution Implementation
  • Strategic Planning
  • Project Management
  • Planning and execution
  • Presentation Skills
  • Report Preparation

Certification

Cerfified Notary Public in Dekalb County Georgia, commission expires July 26, 2025

DIY Crafts and Home Improvement

Create party favors, custom shirts, christmas wreaths and more.  DIY furniture, shelves and outdoor landscape. Decorate for events and create/make invitations and more

Timeline

Business Service Consultant

Verizon Wireless
01.1997 - 03.2019

Flight Attendant

Continental Airlines
06.1987 - 10.1996

High School Diploma -

Thomas Jefferson High School

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BRENDA SMITH