Susan Wang

• Create an impactful PERM Resume Review Automation Tool with Tech Team, leading to 73% RR cycle time reduction.
• Design innovative mechanism to automatically track service level agreement, catching missing data/wrong data and forecasting the potential at-risk cases.
• Manage multiple high-stakes projects including General PERM Population, PERM At-Risk Population, IV Strategy, and PERM Labor Market Test while maintaining strict timeline and budget constraints.
• Create workflows and establish Dashboards to drive/monitor progresses according to program milestones.
• Collaborate HRBPs and Line Leaders to ensure timely project delivery.
• Deep Dive large dataset and design innovative solution to optimize Green Card program, increasing customer satisfaction and resulting in cost saving.

2023 Award: Certificate of Recognition Dealing with Ambiguity for destroying the lingering ambiguity surrounding the US PERM program through creation a new resume review bot.

• Prepared comprehensive immigration petition including H-1B, TN, PERM, I-140, I-485, Canada Work Permit, etc.
• Managed high-volume caseloads while paying attention on details and adherence to tight deadlines.
• Collaborated with Talent Acquisition Team, HR managers, payroll/accounting team, and external vendors, ensuring compliance with regulations and improving success rates for immigration case approval.
• Improved client satisfaction with timely communication and accurate information on immigration case status updates.
• Conducted thorough analysis on complex immigration cases, assisting clients in making informed decisions on immigration related hiring process.

2021 Award: Certificate of Recognition SST Circle of Excellence Nominee: in recognition of how go above and beyond the exemplify System Soft Technologies' mission and vision statement, embody the core values, all while demonstrating excellence on the job and displaying characteristics valued and appreciated by colleagues.

• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.

• Worked on the full immigration case cycle from end to end, including EB-1, EB-2, EB-3, EB-5, H-1B, O-1, J-1, NVC, and family-based petitions.
• Enhanced client satisfaction by providing personalized immigration consultation and guidance.
• Streamlined immigration process by creating an efficient case management and tracking systems.

• Enhanced student satisfaction with the admission process by providing timely and accurate information on program offerings, requirements, and deadlines.
• Facilitated the students or scholars to get F-1 visa or J-1 visa and apply for CPT, OPT EAD, etc.