Andrew Shedd
St. Petersburg,FL
Summary
Driven professional with a strong work ethic and exceptional customer service skills, honed at Hyatt Regency and other notable establishments. Excelled in guest engagement and relationship management, significantly increasing repeat clientele. Adept in working with a team and basic network troubleshooting, showcasing a blend of technical and interpersonal abilities. Proven leader in fostering unity and a strong desire to continue to learn and grow as a professional.
Overview
8
8
years of professional experience
Work History
Server
Hyatt Regency Clearwater Beach Resort And Spa
10.2021 - Current
Cocktail Server
Old Chicago Pizza
06.2020 - 09.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
House Cleaner
Refresh Home Cleaning
04.2020 - 06.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Apprentice Glazier
City Glass
07.2019 - 03.2020
- Contributed to superior final product quality with meticulous attention to detail throughout every stage of the process.
- Completed thorough inspections after installations to ensure adherence to project specifications and client expectations.
- Aided in creating custom glass designs, providing unique solutions tailored to individual client needs.
- Enhanced project efficiency by assisting in the preparation and installation of various glass products.
Team Lead
Culvers
07.2016 - 07.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associates In Science - Cybersecurity
Saint Petersburg College
St. Petersburg, FLHigh School Diploma -
The University School of Colorado Springs
Colorado Springs, CO05.2019
Cybersecurity
Pikes Peak Community College
Colorado Springs, COSkills
- Exceptional customer service
- Desire to continue learning and growing as a professional
- Strong Work Ethic
- Guest Engagement
- Cash Handling
- Food safety understanding
- Sales expertise
- Relationship Management
- Team Player
- Basic knowledge of troubleshooting networks and computers
- Basic understanding of data backups and recovery
- Basic knowledge of configuring network devices such as routers and switches
- Basic knowledge of setting up a firewall and firewall rules
- Basic knowledge of network security and how to prevent certain attacks
Accomplishments
- Maintained a 4.0 throughout all years of education
- Was named salutatorian of the class of 2019 at The University School of Colorado Springs.
- Was awarded for 2 years of hard work at Culver’s by being promoted to a team lead
Languages
Spanish
Limited Working
Timeline
Server
Hyatt Regency Clearwater Beach Resort And Spa
10.2021 - Current
Cocktail Server
Old Chicago Pizza
06.2020 - 09.2021
House Cleaner
Refresh Home Cleaning
04.2020 - 06.2020
Apprentice Glazier
City Glass
07.2019 - 03.2020
Team Lead
Culvers
07.2016 - 07.2019
Associates In Science - Cybersecurity
Saint Petersburg College
High School Diploma -
The University School of Colorado Springs
Cybersecurity
Pikes Peak Community College
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