Mallory Trent
Williamsville,NY
Summary
I am an experienced Certified Pharmacy Technician with an associate degree in chemistry. I have extensive experience communicating with third-party suppliers to verify patient benefits. I am a thorough team contributor with strong organizational and time management skills, adept at managing multiple projects simultaneously while ensuring accuracy. My ultimate goal is to return to my studies at the University of Michigan and pursue a career as a pharmacist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Benefit Supervisor
Onco360
05.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Acted as a liaison between doctors' offices and skilled nursing facilities to manage letters of agreement for oncology therapy, ensuring timely patient treatment during rehabilitation.
- Verified benefit information completed by technicians to ensure accurate transfers, confirmed patient coverage (including cases of no insurance or prior authorization denial) to pursued funding through patient assistance programs (PAP), and assisted with rejected claims or medical benefit verifications.
Benefit Verification Specialist
Onco360
05.2023 - 05.2024
- Conduct comprehensive benefit verification for patients regarding pharmacy and medical coverage.
- Execute test claims or medical verifications to receive valid claim responses, estimating copays and resolving claim rejections.
- Assist technicians. providers, and patients with inquiries about rejected claims, offering solutions to enhance patient satisfaction.
Sr Pharm PA/ Appeals Tech
OptumRx
08.2022 - 12.2022
- Corrected technician errors on fax and phone cases for Medicare patients.
- Participated in pharmacy and medical specialty drug reviews for Medicare patients.
- Communicated with third-party suppliers to verify active insurance and coverage factors.
- Contacted pharmacies to update prior authorization information for claim payments.
- Managed VOC and SVL to allocate technicians to areas of need.
- Conducted audits of phone and fax cases for Medicare patients, assessed staff performance, and provided coaching to improve efficiency.
Specialty Pharmacy Tech
CVS Health
09.2021 - 08.2022
- Filled specialty prescriptions under pharmacist supervision for patients in areas including pulmonary arterial hypertension (PAH), fertility, HIV, dermatology, and chemotherapy.
- Trained new hires on various disease states and collaborated with the benefits team to prevent delays in medication deliveries.
Pharmacy Tech
Walgreens
06.2021 - 09.2021
- Managed patient prescriptions and addressed insurance concerns through data entry and prior authorizations.
- Filled prescriptions before deadlines and processed customer checkouts.
- Received packages from McKesson and other suppliers, stocked inventory,
- Administered COVID-19 and influenza vaccines to patients.
Pharmacy Tech
Rite Aid
08.2020 - 06.2021
- Managed patient prescriptions and addressed insurance concerns through data entry and prior authorizations.
- Filled prescriptions before deadlines and processed customer checkouts.
- Received packages from McKesson and other suppliers, stocked inventory,
- Additionally, managed deliveries for select patients to ensure they received their medications and provided assistance with any questions they had.
Education
Associate of Science - Chemistry
Navarro College
05-2019
High School Diploma -
Midway High School
06-2017
Skills
- Leadership
- Pharmacy Operations
- Pharmacy Benefit Managers
- HIPAA Regulations
- Medicare ABCD
- Operations Management
- Medication Documentation
- Benefit Verification
Certification
CERTIFIED PHARMACY TECHNICIAN EXCPT
P4J3G9X2
Timeline
Patient Benefit Supervisor
Onco360
05.2024 - Current
Benefit Verification Specialist
Onco360
05.2023 - 05.2024
Sr Pharm PA/ Appeals Tech
OptumRx
08.2022 - 12.2022
Specialty Pharmacy Tech
CVS Health
09.2021 - 08.2022
Pharmacy Tech
Walgreens
06.2021 - 09.2021
Pharmacy Tech
Rite Aid
08.2020 - 06.2021
Associate of Science - Chemistry
Navarro College
High School Diploma -
Midway High School
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