LISA OXNER
Salinas,Ca.
Summary
Qualified professional with a Bachelor's in Justice Studies, targeting a legal secretary position. Skilled in customer service, team management, and administrative roles, with experience in retail, insurance, and banking. Proficient in communication and organization, adept at navigating high-pressure situations. Capable of effective decision-making and managing complex tasks. Eager to apply my legal education and diverse work experience in a legal environment.
Overview
11
11
years of professional experience
Work History
FROZEN/GROCERY ORDER WRITER
WHOLE FOODS MARKET
04.2018 - Current
- Orders perishable grocery products and maintains appropriate back stock levels
- Monitors and acts upon open PO reports for both purchases and credits in an accurate and timely manner
- Controls spoilage/shrink; achieves turn goals; participates in inventory Trained staff on operating procedures and company services.
INSURANCE REPRESENTATIVE
STATE FARM INSURANCE
04.2015 - 04.2018
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations Maintained high standards of customer service by building relationships with clients.
BANK TELLER
BANK OF AMERICA
01.2013 - 04.2015
- Sold and cross-sold bank products to new and existing customers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
STORE MANAGER
OM GALLERY
07.2013 - 01.2015
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns
- Coached sales associates in product specifications, sales incentives and selling techniques, and significantly increasing customer satisfaction ratings
- Managed inventory control, cash control and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Bachelor of Science - Justice Studies
SAN JOSE STATE UNIVERSITY
SAN JOSE, CA12.2023
ASSOCIATES DEGREE IN ADMINISTRATION OF JUSTICE -
CABRILLO COLLEGE
APTOS, CA05.2021
Skills
- Proficient in Legal Terminology and Documentation
- Exceptional Attention to Detail
- Superior Organizational Abilities
- Effective Verbal and Written Communication
- Skilled in Handling Confidential Information
- Capable in High-Pressure Situations and Decision Making
President of Alpha Phi chapter of the National Criminal Justice Honor Society at San Jose State
As President of the Alpha Phi chapter, National Criminal Justice Honor Society, San Jose State University, I excelled in leading and coordinating chapter initiatives, effectively chaired meetings, and represented our chapter at key university and community functions. My focus was on driving academic excellence, fostering community involvement, and upholding ethical practices in criminal justice. This role highlighted my commitment to leadership, academic integrity, and societal contribution within the criminal justice field
Internship
In my internship at the Monterey County District Attorney's Office, I developed key legal skills by organizing evidence for case building, analyzing medical records, and reviewing police body camera footage. I also gained proficiency in legal software like Evidence.com and Karpel, enhancing my understanding of case preparation and legal process execution.
Timeline
FROZEN/GROCERY ORDER WRITER
WHOLE FOODS MARKET
04.2018 - Current
INSURANCE REPRESENTATIVE
STATE FARM INSURANCE
04.2015 - 04.2018
STORE MANAGER
OM GALLERY
07.2013 - 01.2015
BANK TELLER
BANK OF AMERICA
01.2013 - 04.2015
Bachelor of Science - Justice Studies
SAN JOSE STATE UNIVERSITY
ASSOCIATES DEGREE IN ADMINISTRATION OF JUSTICE -
CABRILLO COLLEGE
Similar Profiles
Kiran SchollumKiran Schollum
Customer Service Desk Team Member at Whole Foods MarketCustomer Service Desk Team Member at Whole Foods Market
Sam GouldSam Gould
Baker at Whole Foods MarketBaker at Whole Foods Market
Cody HarperCody Harper
Team Member at Whole Foods MarketTeam Member at Whole Foods Market
Logan GardnerLogan Gardner
Customer Service and E-Commerce Supervisor at Whole Foods MarketCustomer Service and E-Commerce Supervisor at Whole Foods Market
Josè MartìnezJosè Martìnez
Network Administrator at Clinica De Salud Del Valle De SalinasNetwork Administrator at Clinica De Salud Del Valle De Salinas