Holly Swing
Aurora,CO
Summary
Goal- driven veterinary health professional, ready to use management skills towards a new career. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Practice Manager
UrgentVet
09.2023 - 05.2024
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Lead Veterinary Technician
Northfield Veterinary Hospital
01.2020 - 09.2023
- Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
- Contributed to clinic growth by participating in community events and promoting veterinary services through educational outreach initiatives.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
Education
Associates In Animal Science - Veterinary Technology
Bel-Rea Institute of Animal Technology
Denver, CO06.2019
Skills
- Practice Management
- Staff Management
- Records Management
- Strategic Planning
- Marketing
- Decision-Making
- Training and mentoring
- Critical Thinking
Certification
Registered Veterinary Technician
Timeline
Practice Manager
UrgentVet
09.2023 - 05.2024
Lead Veterinary Technician
Northfield Veterinary Hospital
01.2020 - 09.2023
Associates In Animal Science - Veterinary Technology
Bel-Rea Institute of Animal Technology