Lisa Posey
Petersburg,TN
Summary
Dynamic professional with experience as a Dispatcher at Fayetteville Public Utilities, excelling in route optimization and effective communication. Proven ability in customer service and decision-making, utilizing dispatch software to enhance operational efficiency. Skilled in managing workload distribution and fostering strong customer relationships, ensuring high satisfaction and compliance.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
26
26
years of professional experience
Work History
Dispatcher
Fayetteville Public Utilities
03.2022 - Current
- Assisted in scheduling and dispatching drivers to optimize route efficiency.
- Monitored communication channels for incoming requests and coordinated responses effectively.
- Learned operational procedures and safety protocols to ensure compliance in dispatch activities.
- Utilized dispatch software to track vehicle locations and manage workload distribution.
Salesperson
Fayetteville Lumber
06.1999 - 03.2022
Helped customers with choosing products the needed
Purchasing
Special orders
Keying locks
Answering the phones
Cashier
Estimating bids
Education
Vocational Diploma
Lincoln County High School
Fayetteville, TNSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Customer relations
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Work order management
- Dispatching field personnel
- Closing tickets
- Call handling
- Processing orders
- Dispatch recordkeeping
Timeline
Dispatcher
Fayetteville Public Utilities
03.2022 - Current
Salesperson
Fayetteville Lumber
06.1999 - 03.2022
Vocational Diploma
Lincoln County High School
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