Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristina Nikolic

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in trucking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Ambitious Payroll Assistant always looking for ways to help the team and learn more about payroll processes. Proficient in reviewing timesheets, calculating leave and resolving discrepancies. Good organizational, problem-solving and multitasking abilities with advanced skills in [Software].

Overview

8
8
years of professional experience

Work History

Payroll Administrator

Bgd Power Transport LLC
Phoenih, AZ
09.2021 - Current

I was Managing company payroll shared services and ensuring compliance and accuracy in monthly payroll activities.

Payroll Administrator

Zm Trucking LLC
Phoenix, Arizona
04.2021 - 08.2021

- Verified and submitted timekeeping information for accurate and efficient payroll processing.

- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.

- Calculated payroll deductions by accurately using [Software] and processed payroll to meet preset requirements.

Call Center Manager

Zm Trucking LLC
Phoenix, AZ
04.2021 - 08.2021
  • Helping driver whenever they had any problems at the road.
  • Talking with insurance companies when needed.
  • Helping driver if there is something wrong with their truck.
  • Determined quality assurance benchmarks and set standards for improvement.

Recruiter

Zm Trucking LLC
Phoenix, AZ
04.2021 - 08.2021
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Developed recruiting strategies to identify qualified candidates and build network.

Restaurant Manager

OZIO Restaurant & Lounge
Washinton, DC
09.2016 - 03.2020
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Promoted business through participation in and sponsorship of community events.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Reconciled cash and credit card transactions to maintain accurate records.

Recruiter

Lyft
Washington, DC
02.2017 - 11.2019

Developed recruiting strategies to identify qualified candidates and build network.

  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.

Education

BBA - Finance

Belgrade Business School
Belgrade Serbia
06.2015

Skills

  • Microsoft Office
  • Organization and Prioritization
  • Customer Service
  • Dependable and Adaptable
  • Stress Tolerance
  • E-Mail and Telephone Communication
  • Work Planning
  • Paperwork Processing
  • Attention to Detail
  • Data Compiling and Verification
  • Problem Detection
  • Decision Making

Languages

Serbian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Payroll Administrator

Bgd Power Transport LLC
09.2021 - Current

Payroll Administrator

Zm Trucking LLC
04.2021 - 08.2021

Call Center Manager

Zm Trucking LLC
04.2021 - 08.2021

Recruiter

Zm Trucking LLC
04.2021 - 08.2021

Recruiter

Lyft
02.2017 - 11.2019

Restaurant Manager

OZIO Restaurant & Lounge
09.2016 - 03.2020

BBA - Finance

Belgrade Business School
Kristina Nikolic