Jason Battles-Santos
Eastham,MA
Summary
Dynamic owner of Semper Fi From The Ground Up Landscape Construction & Maintenance, skilled in operations management and customer relations. Achieved significant cost savings through strategic negotiations and enhanced brand awareness via targeted marketing. Proven track record in financial management and staff hiring, fostering a high-performing team dedicated to excellence.
Overview
24
24
years of professional experience
Work History
Owner
Semper Fi From The Ground Up Landscape Construction & Maintenance
Eastham, MA
04.2002 - Current
- Developed business strategies to enhance customer engagement and retention.
- Managed daily operations to ensure smooth workflow and service delivery.
- Established vendor relationships to optimize supply chain efficiency.
- Created marketing materials to promote products and increase brand awareness.
- Trained staff on operational procedures and customer service protocols.
- Conducted market research to identify trends and customer preferences.
- Analyzed financial reports to improve budget management and profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
2A Excavators And 1C Telescoping Boom Certificates -
Massachusetts Hoist License
Massachusetts CDL Endorsement X - HAZMAT & TANKER
NETTTS
Pawtucket, RI01.2026
Certificate - Commercial Drivers License
New England Tractor Trailer Training Services
Pawtucket, RI01.2026
Associate of Science - Computer And Information Sciences
Cape Cod Community College
West Barnstable, MA05.2001
Skills
Customer relations
Small business operations
Verbal and written communication
Operations management
Project management
Staff hiring
Financial management
Marketing
Timeline
Owner
Semper Fi From The Ground Up Landscape Construction & Maintenance
04.2002 - Current
2A Excavators And 1C Telescoping Boom Certificates -
Massachusetts Hoist License
CDL Endorsement X - HAZMAT & TANKER
NETTTS
Certificate - Commercial Drivers License
New England Tractor Trailer Training Services
Associate of Science - Computer And Information Sciences
Cape Cod Community College