FRANK KUONG
Overview
16
16
years of professional experience
1
1
Certification
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Work History
Delivery Courier
Broward Delivery
11.2023 - 01.2024
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
Medicare agent
Gotham Health Partners (Broker)
05.2023 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Sales Agent
WellCare (Medicare)
08.2022 - 03.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Achieved top performer status within the company due to consistent high sales numbers.
DMS Sales Agent
Humana (Medicare)
06.2018 - 05.2022
- Qualify Medicare prospects and attempt to close sales
- May originate calls from leads
- Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Make decisions regarding own work methods, occasionally in ambiguous situations, and require minimal direction and receive guidance where needed
- Follow established guidelines/procedures.
Associate Trainer / Health Insurance Agent
Convey Health Solutions (ACA and Medicare)
08.2014 - 05.2020
- Enhanced trainee retention by developing and implementing interactive training modules.
- Increased employee productivity by conducting targeted skill development workshops.
- Assisted in the design of customized training programs tailored to meet specific organizational needs.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
Store Manager
Advance Auto Parts
04.2008 - 04.2014
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Pharmacy Technology (No Degree) -
Kaiser Career College
Skills
- Performer Promotion
- Schedule Management
- Customer service
- Goal-oriented mindset
- Active listening
Certification
Florida Health License 240
Languages
Spanish
Native or Bilingual
Timeline
Delivery Courier
Broward Delivery
11.2023 - 01.2024
Medicare agent
Gotham Health Partners (Broker)
05.2023 - 11.2023
Sales Agent
WellCare (Medicare)
08.2022 - 03.2023
DMS Sales Agent
Humana (Medicare)
06.2018 - 05.2022
Associate Trainer / Health Insurance Agent
Convey Health Solutions (ACA and Medicare)
08.2014 - 05.2020
Store Manager
Advance Auto Parts
04.2008 - 04.2014
Pharmacy Technology (No Degree) -
Kaiser Career College
Similar Profiles
Gabrielle ClarkGabrielle Clark
Clinical Mental Health Counseling Intern at North Broward Hospital District / Broward HealthClinical Mental Health Counseling Intern at North Broward Hospital District / Broward Health
Katrina AccimeKatrina Accime
Clinical Student at Broward Health North and Broward Health MedicalClinical Student at Broward Health North and Broward Health Medical
Brandon GatesBrandon Gates
Business Contact Manager at Blitz Delivery Services & 4G DeliveryBusiness Contact Manager at Blitz Delivery Services & 4G Delivery
ZACHERY MASONZACHERY MASON
Delivery Courier at Coastal TransportDelivery Courier at Coastal Transport
Genesis RobertsGenesis Roberts
Delivery Courier at Ni'Oble LLCDelivery Courier at Ni'Oble LLC