Mark Winkler
Stilwell,OK
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Cherokee Nation Entertainment
02.2025 - Current
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to deter potential incidents and maintain order.
- Responded promptly to emergencies, coordinating with local law enforcement as needed.
- Implemented security protocols to enhance operational efficiency and reduce risks.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Specialist
Stilwell Ace Hardware
05.2022 - 01.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Motor Sergeant
U S Army
07.2004 - 07.2018
- Performed troubleshooting and diagnosis, identifying root cause of malfunctions.
- Replaced faulty parts and repaired system issues.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
Education
Associate of Science - Medical Insurance Billing
Community Care College
Tulsa, OK08.2021
Skills
- Senior Leadership Support
- Customer Relations
- Process Optimization
- Good Communication Skills
- Problem Resolution
- Conflict De-Escalation
- Safety and Security
- Crisis Situations
- Basic First Aid
- Crisis Intervention Training
- Firearms Expertise
- De-Escalation Techniques
Certification
Phase I Phase II and Phase IV Cleet Certified in security.
Timeline
Armed Security Officer
Cherokee Nation Entertainment
02.2025 - Current
Customer Service Specialist
Stilwell Ace Hardware
05.2022 - 01.2025
Motor Sergeant
U S Army
07.2004 - 07.2018
Associate of Science - Medical Insurance Billing
Community Care College