Summary
Overview
Work History
Education
Skills
Timeline
Generic

Statia Nelson

Harvey,LA

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Security Officer

Champion Security Service
New Orleans, Louisiana
09.2022 - 06.2024
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Customer Service Representative

Spirit Airlines Inc.
New Orleans, LA
03.2019 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Verified boarding passes and passports for all passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Assisted passengers during deplaning process by providing directions or other information as requested.

Education

High School Diploma -

Lord Beaconsfield Landry-Oliver Perry Walker High School
New Orleans, LA
05-2016

Some College (No Degree) -

Delgado Community College
New Orleans, LA

Skills

  • Security Equipment Operation
  • Access Control Management
  • Patrol operations
  • CCTV Surveillance
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Scheduling
  • Account updating
  • Report Generation
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Conflict Mediation
  • Sales expertise
  • Retail sales customer service
  • Senior leadership support
  • High-energy attitude
  • Prioritization
  • Lead Generation
  • Microsoft Excel
  • Computer Proficiency
  • Customer Service
  • In-store support
  • Active Listening
  • Problem-solving abilities
  • Sales closing
  • Shipping and receiving understanding
  • Problem Resolution

Timeline

Security Officer

Champion Security Service
09.2022 - 06.2024

Customer Service Representative

Spirit Airlines Inc.
03.2019 - 03.2020

High School Diploma -

Lord Beaconsfield Landry-Oliver Perry Walker High School

Some College (No Degree) -

Delgado Community College
Statia Nelson