Malachai Hanney

• Provided excellent customer service by greeting guests and efficiently taking orders.
• Prepared fresh ingredients and assembled meals while following food safety and quality standards.
• Maintained cleanliness and organization in food prep, kitchen, and dining areas.
• Worked in a fast-paced environment, collaborating with team members to ensure smooth operations.
• Operated kitchen equipment and restocked ingredients as needed.
• Handled cash and card transactions accurately at the register.

• Developed long-term strategic initiatives to guide operational activities, to align with company goals and working timelines, to continuously drive business efficiency and growth.
• ● Identified critical operating issues to assist in increasing revenue, reducing operating expenses, increasing consumer retention, and overall company efficiency in multiple facets.
• ● Generated reports and dashboards on KPIs to present action plans to further align key staff with company goals, timeline, and mission.
• ● Developed and implemented operational strategies to increase efficiency and productivity.
• ● Identified manually intensive data collection tasks for the team and worked to optimize processes with automated tools that reduced manual work by a minimum of 60 hours a month.
• ● Developed back-end system processes including comprehensive workflows and pipelines for client inquiry, onboarding, invoicing, data collection, and more.
• ● Collaborated with marketing team on an integrative advertising campaign system which leveraged AI to automate creative development, data analysis, and audience targeting, increasing advertising effectiveness by 150%.

• Delivered quality customer service by engaging positively with customers
• Fostered positive company-customer relations by seeking customer feedback and establishing a relationship with customers to equally increase sales
• Curated multiple sales pitches based on customers desired products to boost conversion and facilitate the sales floor
• Quickly memorized, stocked, and organized inventory as it arrived to ensure foot traffic on the sales floor didn't slow down and our inventory system was up-to-date
• Organized and rearranged the sales floor to attract customers