Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantheis Moody

Grand Rapids,MI

Summary

Dependable Customer Service Professional with well-developed critical thinking and problem-solving skills. Delivered exceptional service through effective communication and teamwork, consistently exceeding customer expectations and fostering loyalty. Committed to contributing to business success by prioritizing reliability and customer satisfaction.

Overview

1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience

Work History

Crew Member

McDonald's
Kentwood, MI
05.2026 - 12.2028
  • Earned employee of the month recognition multiple times for outstanding performance.
  • Delivered exceptional customer service, enhancing guest experience in a fast-paced restaurant.
  • Collaborated with team members to ensure efficient order processing.
  • Prepared food items according to company recipes and guidelines.
  • Executed opening and closing tasks, ensuring efficient workstation setup, cleanliness, and supply availability.
  • Maintained cleanliness of dining area and kitchen workspace.
  • Handled cash transactions accurately at the register.

Marketing and business

AT&T
Grand Rapids, Michigan
05.2025 - 08.2026
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with cross-functional teams to complete projects effectively.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation using effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.

Elementary School Volunteer

East Kentwood Football
Grand Rapids, MI
06.2022 - 07.2026
  • Assisted teachers with classroom activities such as reading, writing, and math lessons.
  • Read stories aloud to classes of elementary school-aged children.
  • Instructed small groups of children in various activities such as art or music.
  • Facilitated group discussions among students on topics related to the curriculum.
  • Helped supervise recess and lunch periods at the school.
  • Supervised children's play activities to ensure safety and engagement.
  • Encouraged positive behavior among children through reinforcement and praise.
  • Enforced playground rules to promote fair play and conflict resolution.
  • Organized structured games to enhance social interaction among children.
  • Supervised children's activities during recess to ensure safety and engagement. and lunch periods at the school.
  • Communicated with parents about children's behavior and activities daily.
  • Assisted with field trips by driving students in a bus or van.
  • Coordinated equipment distribution and maintenance for team activities.
  • Facilitated storytime sessions to encourage children's interest in reading. to classes of elementary school-aged children.
  • Planned recreational activities that encouraged physical fitness and sportsmanship.
  • Supported field trip logistics by driving students and ensuring safety. by driving students in a bus or van.
  • Organized practice sessions for young athletes to develop teamwork skills.
  • Monitored playground equipment for maintenance and safety compliance.
  • Provided first aid assistance during minor injuries or emergencies.
  • Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
  • Assisted coaches in preparing and executing game strategies for players.
  • Directed students to and from playgrounds, reminding children to line up quietly at the end of recess.

Burger King Crew Member

Burger King
Grand Rapids, MI
10.2024 - 04.2026
  • Operated cash register and processed customer transactions efficiently.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained cleanliness of the dining area and kitchen to ensure safety standards.
  • Talked pleasantly with customers while taking orders and promoted a positive image for business.
  • Maintained cleanliness of dining area and kitchen to ensure safety standards.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Tailored orders to address customer allergies and gluten concerns.

Recognized as employee of the month for outstanding service and teamwork.

Education

High school diploma -

East Kentwood High School
Grand Rapids, MI
08.2022 - 05.2026

Skills

  • Cash handling
  • Food safety
  • Basic mathematics
  • Communication skills
  • Serving
  • Math
  • Outdoor work
  • Program development
  • Cash register
  • Restaurant experience
  • Time Management
  • Tutoring
  • Customer service
  • Food handling
  • Teaching
  • Organizational Skills
  • Food service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Event planning
  • Sanitation practices
  • Product cross-selling
  • Safety awareness
  • Point-of-sale system
  • Crew leadership
  • Food preparation
  • Phone communication
  • Point of sale operation
  • Docking management
  • Salesmanship
  • Inventory counts
  • Performance improvement
  • Self-discipline
  • Food preparation
  • State regulations
  • Safe vehicle operation
  • Task prioritization
  • Written communication
  • Beverage preparation
  • Recipe adherence
  • Basic math
  • Assertiveness
  • Reliability and punctuality
  • Quality assurance
  • Embarkation assistance
  • Point-of-sale transactions
  • Passenger relations
  • Learning agility
  • Quality control checks
  • Flexible schedule
  • Safe food handling
  • Taking orders
  • Inventory restocking
  • Valid Driver's license
  • Hospitality service
  • Food running
  • Integrity and honesty
  • Company standards
  • Safety
  • Leadership qualities
  • Food assembly
  • Problem-solving
  • Multitasking
  • Brand representation
  • Sales expertise

Certification

Driver's License, 05/01/26

Timeline

Crew Member

McDonald's
05.2026 - 12.2028

Marketing and business

AT&T
05.2025 - 08.2026

Burger King Crew Member

Burger King
10.2024 - 04.2026

High school diploma -

East Kentwood High School
08.2022 - 05.2026

Elementary School Volunteer

East Kentwood Football
06.2022 - 07.2026
Shantheis Moody