- Brain games and puzzles
- Sports and music
- Building LEGO creations
Jillian Morris
Los Angeles,CA
Summary
Driven professional with a diverse background in security, athletics, and event management. Although transitioning from a different professional background, I am eager to break into the sports and entertainment industry, leveraging transferable skills in conflict resolution, leadership, and ensuring safety in high-pressure environments. Certified in First Aid, CPR, and crowd management, with technical proficiency in ticketing systems and security screening equipment. Recognized for rapid promotions, teamwork, and a commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Contemporary Services Corporation, CSC
09.2023 - Current
- Trained security workers on site-specified procedures.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Conducted regular patrols of facility to detect and deter security threats.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened employees, players, and artist before granting access to restricted areas within venues.
House Staff Supervisor
LA Phil
07.2022 - 11.2024
- Supervise ushers, ensuring guests are seated efficiently and assisting with event-related concerns.
- Handle patron complaints and assist with disputes in a calm and professional manner.
- Provided leadership to a team of ushers and ensured safety and enjoyment during performances.
- Corresponded with various departments to deliver an exceptional experience for patrons.
- .Recognized for exceptional performance with multiple promotions in quick succession.
Technology Center Receptionist
Baylor University Hankamer School of Business
08.2021 - 12.2021
- Managed emails and calls, providing information based on school policies and procedures, taking messages, or directing inquiries to appropriate departments.
- Regularly scheduled and coordinated meetings using the school’s scheduling system, including preparing agendas, prioritizing tasks, and meeting critical deadlines to support departmental goals.
- Led onboarding and training for new employees, evaluated trainees' work, and updated training materials to enhance departmental effectiveness.
- Occasionally assisted with set up of equipment and resolved issues that occurred during events.
Student Athletic Trainer
Baylor University Athletics
08.2018 - 08.2019
- Communicated with head trainer about patient needs.
- Monitored and evaluated injured athletes during rehabilitation sessions.
- Applied therapeutic modalities and procedures to treat injuries.
- Assisted sports medicine physicians with rehabilitation and conditioning of athletes.
- Provided medical supervision during games and practices, ensuring player safety and recovery.
- Worked with athletes on injury prevention and recovery strategies, and assisted with pre-season physicals.
Education
Bachelor of Science - Health, Kinesiology, And Leisure Studies
Baylor University
Waco, TX12-2021
Skills
- Radio communication
- Security training
- Crowd control
- Incident reporting
- Event security
- Access control
- De-escalation techniques
- Adaptability and flexibility
- Problem-solving
- Interpersonal skills
- Professionalism
Certification
- First Aid/CPR/AED for Adults and Infants
- California Guard Card
- Trained Crowd Manager
Interests
Timeline
Security Guard Supervisor
Contemporary Services Corporation, CSC
09.2023 - Current
House Staff Supervisor
LA Phil
07.2022 - 11.2024
Technology Center Receptionist
Baylor University Hankamer School of Business
08.2021 - 12.2021
Student Athletic Trainer
Baylor University Athletics
08.2018 - 08.2019
- First Aid/CPR/AED for Adults and Infants
- California Guard Card
- Trained Crowd Manager
Bachelor of Science - Health, Kinesiology, And Leisure Studies
Baylor University
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