Emma King
Customer Service
Ashburn,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
First Break Sports Cafe
Sterling, VA
08.2021 - Current
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Reduced inventory losses by managing beverage inventory by writing down all of the items I sold to match with sales for each night I work.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Bartender
Nightshift Cocktails
Leesburg, VA
06.2021 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Client Service Coordinator
Banfield Pet Hospital
Herndon, VA
11.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategy to increase customer retention.
- Managed department call volume of 25 - 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Bar Manager
Nectar Cocktail Bar
Sterling, VA
10.2019 - 09.2020
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA 01.2020 - Current
Skills
Complaint resolution
Service recommendations
Written and oral communication
Recordkeeping strengths
Customer Service Skills
Inbound and outbound calling
Sales expertise
Self-direction
Timeline
Bartender
First Break Sports Cafe
08.2021 - Current
Bartender
Nightshift Cocktails
06.2021 - Current
Client Service Coordinator
Banfield Pet Hospital
11.2020 - 11.2021
Associate of Science - General Studies
Northern Virginia Community College
01.2020 - Current
Bar Manager
Nectar Cocktail Bar
10.2019 - 09.2020