Summary
Overview
Work History
Education
Skills
Timeline
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Emma King

Customer Service
Ashburn,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Bartender

First Break Sports Cafe
Sterling, VA
08.2021 - Current


  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
  • Reduced inventory losses by managing beverage inventory by writing down all of the items I sold to match with sales for each night I work.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Bartender

Nightshift Cocktails
Leesburg, VA
06.2021 - Current
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Client Service Coordinator

Banfield Pet Hospital
Herndon, VA
11.2020 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created customer support strategy to increase customer retention.
  • Managed department call volume of 25 - 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Bar Manager

Nectar Cocktail Bar
Sterling, VA
10.2019 - 09.2020
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Education

Associate of Science - General Studies

Northern Virginia Community College
Annandale, VA
01.2020 - Current

Skills

Complaint resolution

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Timeline

Bartender

First Break Sports Cafe
08.2021 - Current

Bartender

Nightshift Cocktails
06.2021 - Current

Client Service Coordinator

Banfield Pet Hospital
11.2020 - 11.2021

Associate of Science - General Studies

Northern Virginia Community College
01.2020 - Current

Bar Manager

Nectar Cocktail Bar
10.2019 - 09.2020

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Emma KingCustomer Service