Daniel James Blake
Madison,WI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a team environment.
Overview
23
23
years of professional experience
Work History
Bartender
Chili's Bar And Grill
Madison, WI
10.2018 - 01.2022
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled server duties, to-go service, and all bar duties
Front of House Manager
Verona Woods
Verona, WI
01.2019 - 03.2020
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Front of House Manager
Adler's Restaurant & Bar
Madison, WI
03.2014 - 12.2018
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Assisted Chef Jim in building special and cocktail menus that increased exposure in a very competitive market.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Event Coordinator
Bonfyre Grille
Madison, Wisconsin
10.2009 - 03.2014
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Generated client retention by accurately organizing and executing all types of events.
- As the Training Coordinator, I planned and executed all training for Front of House employees including service, beer, wine, liquor, and menu knowledge.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Server/Bartender/Key Hourly
Applebee's Neighborhood Grill & Bar
Appleton/Madison, Wisconsin
08.2000 - 12.2009
- Developed professional relationships to improve retention of key customers.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Motivated employees to success and pointed out areas of improvement.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Education
High School Diploma -
Appleton East High School
Appleton, WISales And Marketing Education
UW-Stout
Menomonie, WIHospitality Administration And Management
Madison Area Technical College
Madison, WISkills
- Problem Anticipation and Resolution
- Administrative Recordkeeping
- Audio Visual Equipment
- Complaint Resolution
- Staff Leadership
- Service Coordination
- Staff Training
- Multitasking and Prioritization
Timeline
Front of House Manager
Verona Woods
01.2019 - 03.2020
Bartender
Chili's Bar And Grill
10.2018 - 01.2022
Front of House Manager
Adler's Restaurant & Bar
03.2014 - 12.2018
Event Coordinator
Bonfyre Grille
10.2009 - 03.2014
Server/Bartender/Key Hourly
Applebee's Neighborhood Grill & Bar
08.2000 - 12.2009
High School Diploma -
Appleton East High School
Sales And Marketing Education
UW-Stout
Hospitality Administration And Management
Madison Area Technical College
Similar Profiles
Agustin Mendez HerediaAgustin Mendez Heredia
Line Cook at Chili's Bar and GrillLine Cook at Chili's Bar and Grill
Persephone CharranPersephone Charran
Bartender at Chili's Bar and GrillBartender at Chili's Bar and Grill
Cedrick McneillCedrick Mcneill
Cook at Chili's Bar and GrillCook at Chili's Bar and Grill
Brandy ReedBrandy Reed
Server at Chili's Bar and GrillServer at Chili's Bar and Grill
Jim DalyJim Daly
Warehouse Manager at Standard Electric Supply CoWarehouse Manager at Standard Electric Supply Co