Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Brockhoeft

Austin,TX

Summary

Enthusiastic and dedicated team player with a strong work ethic, attention to detail, and excellent organizational skills. Committed to contributing to team success and continuously learning, growing, and excelling in any industry. Demonstrates effective time management by prioritizing healthy eating and exercise while balancing school and work commitments.

Overview

4
4
years of professional experience

Work History

Bartender

Burnsides Tavern
10.2021 - Current
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Solar Energy Consultant

From Above Solar
07.2022 - 12.2023
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Mentored new sales team to surpass goals in alignment with brand standards.
  • Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over 94%
  • Produced quotes, proposals and contracts as part of sales process.
  • Gathered information from prospective customers to identify solar energy needs.
  • Followed-up with warm prospects to deepen connections and convert leads.
  • Gave smooth and successful presentations at customer locations.
  • Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Baseball Instructor

Dbat Sports
01.2021 - 08.2022
  • Created and organized progressive training program for each specific position.
  • Coached players on specific position requirements such as pitching and catching.
  • Developed profound sense of team belonging throughout season.
  • Supervised all activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations at moment's notice.
  • Exercised effective communication with members of community and team, acting as liaison and public face for organization.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Modeled appropriate behavior on and off field.
  • Planned activities such as parent's night, banquets and awards ceremonies.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Increased player strength, agility and game skills through successful practices.
  • Recruited student-athletes of highest caliber to elevate team performance.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.

Physical Therapy Technician

Texas Physical Therapy Specialists
02.2022 - 07.2022
  • Prepared patients to meet with physical therapists.
  • Administered routine exams and treatment for patients.
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Reviewed current literature and research to update and revise educational components.
  • Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Communicated with physicians to provide updates on patient care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Answered questions from patients via email, phone and in person.
  • Identified issues, analyzed information and provided solutions to problems.

Service Technician

Gullo Toyota Of Conroe
05.2020 - 08.2020
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented all changes and actions in computer-based tracking system.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.

Education

Certificate Of Apprenticeship - Electrical

Austin Career Institute
Austin, TX

Bachelors Of Exercise & Sports Science - Pre Rehabilitation

Texas State University
San Marcos, TX
12.2023

Associate of Science - Exercise & Sports Science

Clarendon College
Clarendon, TX
12.2020

Skills

  • Problem Anticipation and Resolution
  • Personal Counseling
  • Written and Verbal Communication
  • Fitness Assessments
  • Weight Training
  • Athlete Training and Motivation
  • Individualized Coaching
  • One-on-One Instruction
  • Creativity and Flexibility
  • Nutritional Advice
  • Data Analysis
  • Biomechanics
  • Attention to Detail
  • Relationship Development
  • Team Building
  • Player Assessments
  • Physical Conditioning
  • Work Organization and Prioritization
  • Building Customer Relationships and Loyalty
  • Flexible and Adaptable
  • Cultural Awareness
  • Liquor, Beer And Wine Knowledge
  • Responsible Alcohol Service
  • Team Building
  • Player Assessments
  • Physical Conditioning
  • Work Organization and Prioritization
  • Building Customer Relationships and Loyalty
  • Flexible and Adaptable
  • Cultural Awareness
  • Critical Thinking
  • Luggage Loading and Delivery
  • Complaint Handling
  • Customer Retention
  • Client Support
  • Front Desk Operations
  • Sales Systems
  • Security Protocols
  • Guest Satisfaction
  • Event Support
  • Pat-Down Searches
  • Public Safety
  • Message Delivery
  • Resolve Conflicts
  • Basic Housekeeping
  • Emergency Situations
  • Safety awareness
  • Heavy Lifting
  • Dependable and Responsible
  • Troubleshooting skills
  • Electrical experience
  • Hand and power tools
  • Low-voltage Systems
  • Electrical repair
  • Conduit Bending
  • Electrical testing
  • Commercial construction experience
  • Wiring techniques
  • Relationship Building
  • Diagnostics and troubleshooting
  • National Electric Code
  • Lockout and tagout procedures

Languages

Spanish
Elementary

Timeline

Solar Energy Consultant

From Above Solar
07.2022 - 12.2023

Physical Therapy Technician

Texas Physical Therapy Specialists
02.2022 - 07.2022

Bartender

Burnsides Tavern
10.2021 - Current

Baseball Instructor

Dbat Sports
01.2021 - 08.2022

Service Technician

Gullo Toyota Of Conroe
05.2020 - 08.2020

Bachelors Of Exercise & Sports Science - Pre Rehabilitation

Texas State University

Associate of Science - Exercise & Sports Science

Clarendon College

Certificate Of Apprenticeship - Electrical

Austin Career Institute

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Mark Brockhoeft