Sequia Shaw
Capitol Heights,MD
Summary
Knowledgeable and dedicated professional with 3 years of experience prioritizing multiple tasks requiring prompt solutions . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain overall satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well organized, proactive, and adaptable to dynamic conditions. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
Work History
Delivery Driver
CAD Logistics
Fort Washington, MD
11.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Oversaw daily route covering 4 routes daily in southern Maryland -area retail stores.
Waitress
IHOP
Forestville, MD
03.2021 - 11.2021
- Delivered orders promptly and corrected all issues to ensure guest satisfaction
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept register accurate through correct, payment processing, and cash management practices
- Rained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Up sold specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used cash registers and credit card machines to cash out customers
Cashier Team Lead
Home Depot
Waldorf, MD
10.2019 - 03.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Answered questions about store policies and addressed customer concerns
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new sales team associates in products, selling techniques, company procedures, cash register operation and cash handling
- Developed strong rapport with customers and created positive impression of business
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Directed team of 5 cashiers to maximize performance and deliver exceptional service to every customer.
Crew Lead
Tropical Smoothie
Capitol Heights, MD
03.2018 - 10.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
- Kept register accurate through correct billing, payment processing and cash management practices
- Provided excellent customer service by greeting customers and meeting quality expectations
- Proved successful working within tight deadlines and fast-paced atmosphere
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained employees in time management and proper ways to complete job duties.
Education
No Degree - Business Administration
Strayer University
Washington, DC12.2024
High School Diploma -
Largo High School
Upper Marlboro, MD06.2017
Skills
- Administrative support
- Recordkeeping strengths
- Quality Assurance
- Team Management
- Strong communication skills
- Self-motivated professional
- Time management
- MS Office
Timeline
Delivery Driver
CAD Logistics
11.2021 - Current
Waitress
IHOP
03.2021 - 11.2021
Cashier Team Lead
Home Depot
10.2019 - 03.2021
Crew Lead
Tropical Smoothie
03.2018 - 10.2019
No Degree - Business Administration
Strayer University
High School Diploma -
Largo High School
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