HISIS FOURNIER
Irving,TX
Summary
Bilingual customer service professional providing excellent customer relations to maintain high standards, consistency and an overall great experience for clients. My background includes co-owning a major Restaurant Franchise, Education, training, as well as service attendant, waitress and all aspects of business leadership in order to ensure customer retention and maximum growth.
Overview
27
27
years of professional experience
Work History
Front Service Desk attendant
Massage Envy
Las Colinas, Texas
05.2024 - Current
- Client retention/service specialist, Membership sales/renewal, Complaint resolution, Provide excellent customer experience.
- Greeted customers in a friendly and professional manner.
- Assisted customers with questions, concerns, and requests for information.
- Provided directions to guests regarding hotel amenities.
- Answered telephone calls promptly and courteously.
- Assisted in the development of strategic plans for the organization.
- Created and maintained an effective team environment through collaboration and communication.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities.
- Provided guidance and support to a team of 10 staff members.
- Conducted regular meetings with staff to discuss job expectations and goals.
Customer Service
Ross Dress for Less
Irving, Texas
11.2023 - Current
- Resolve customer complaints, exchanges, returns, Inventory management and records, Multitasking customer service, loss prevention, cash register logs, Multi and variable shifts, Managed time as well as schedules
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
Translator / Interpreter
ONCALL
03.2019 - 09.2019
- Industry specific translation skills, Culture, identity expert, Excellent communication skills, Provide interpretations for high profile individuals, clients and businesses
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
- Proofread translated documents for accuracy and completeness.
- Developed detailed glossaries and terminology databases.
- Worked with linguists to ensure that translations were accurate and culturally appropriate.
Service Front desk
Mercedes Benz
06.2014 - 11.2014
- Managed loaner car fleet, Coordinated repairs, service schedules, client service follow ups, Service advisor repair planning
- Created and managed budgets for operational departments and monitored progress against goals.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Service Representative
Sam's Club
Midland, Texas
11.2013 - 06.2014
- Coordinated successful special events to attain new memberships, Educated members of the benefits of a Sam's membership, Analyzes data and creates reports to identify trend and opportunities for improvement, Promoted new promotions, available awards and sales, Creates and delivers presentations as deemed necessary by Manager
CO-OWNER
Souper Salad
Midland, Texas
07.2012 - 12.2013
- Hired, Trained, managed staff to provide the Souper Salad experience, Managed staff schedules, food inventory, and proper food prep, Followed up on customer issues, Complaints, compliments, Worked as needs as: waitress, busser, Line prep, and greeter as needed due to scheduling challenges, Performed Bookkeeping, accounting measures, Promoted the souper salad brand through creative marketing strategies, Partnered with other businesses to grow and connect clients through catering, Analyze data and creates reports to create trends in business, Plans and drives annual performance management, Works closely with Manager and other business leaders to analyze data through a D&I lens
Office Executive Assistant
Esserton Executorio services
Recife, Brazil
04.1997 - 01.2002
- Managed front Desk, Calls, Information, Data entry accurately, utilizing, Microsoft WORD, Powerpoint, Excel, Document management / filing, Scheduled appointments, tasks, and maintained calendar compliance, Developed written correspondence, letters, emails, memos, Organizing, planning, executing and analyzing various needs of executives, Asists with organizational needs and logistics as necessary, Reports to the Manager of Culture, Diversity & Talent Development, Supports the Performance Management program and high-potential programs by organizing, planning, executing, and analyzing various aspects of the programs, Partners with internal business units to collaboratively determine objectives and strategies that are needed for developing our current and future leaders, Conducts organizational assessments and development needs analysis, Assists with logistics and administrative tasks as necessary, Works closely with Manager and other business leaders to analyze data through a D&I, Creates and delivers presentations as deemed necessary by Manager, Participates in D&I initiatives and other projects as needed by Manager, Guide individuals and managers in identifying key behavior patterns that align individual goals with the organization’s mission, values, and goals
- Developed and implemented office procedures to improve efficiency.
- Organized and maintained filing systems, both electronic and paper.
- Prepared reports, correspondence, memos, presentations, spreadsheets and other documents as needed.
- Scheduled meetings and appointments for executive staff.
Education
Bachelors of Science-Education Administration -
Faculdade Frassinetti de Recife
Recife, Brazil12.2002
Skills
- Cash handling experience
- Guest Relations
- Building Relationships
- Sales Support
- Scheduling expertise
- Document Preparation
References
- Robert Helmstetler, 214-334-5826
- Alderson Mercedes, 432-699-7993
- Holly Morrow, 214-962-4381
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
References
References available upon request.
Timeline
Front Service Desk attendant
Massage Envy
05.2024 - Current
Customer Service
Ross Dress for Less
11.2023 - Current
Translator / Interpreter
ONCALL
03.2019 - 09.2019
Service Front desk
Mercedes Benz
06.2014 - 11.2014
Service Representative
Sam's Club
11.2013 - 06.2014
CO-OWNER
Souper Salad
07.2012 - 12.2013
Office Executive Assistant
Esserton Executorio services
04.1997 - 01.2002
Bachelors of Science-Education Administration -
Faculdade Frassinetti de Recife