Carl Alexander
Forney,TX
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Oil Sales Service Representative
Heritage Crystal Clean
Dallas, TX
01.2020 - Current
- Operate an oil tanker truck daily for specialized customers
- Pump waste such as oil, oily water, and coolant
- Responsible for expanding and development of territories throughout North Dallas TX
- Manage my territories daily and keep consistent contact with businesses and independent owners to ensure great customer service needs.
- Navigate multiple electronic systems expertly to handle customers' sales and service needs.
- Offer knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Research client requests to create best possible solutions for diverse needs.
- Call on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Cross-sell and upsell products to customers based on solid understanding of current and forecasted needs.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Route Sales Representative
Nestle USA
Broussard, LA
05.2016 - 11.2019
- Route Sales Representative for fifty three that are located throughout Louisiana.
- Former sales representative of the year in 2016 in which I was the first new hire to receive the award in the district after just working for 6 months on a large format route.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers through communication and sales meetings.
Receiving Clerk/ Route Sales Representative
Arctic Express LLC
Broussard, LA
07.2014 - 05.2016
- Warehouse receiving clerk that inspected trucks, loaded trucks, and handled day to day deliveries that
- Coordinated a direct communication with route drivers and assisting with truck breakdown and repairs.
- Operated in New Orleans, Baton Rouge and Arkansas where I assisted coworkers in daily planning, loading/ unloading freight.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Forklift Operator
Doerle Food Services, LLC
Broussard, LA
10.2014 - 07.2015
- Certified forklift operator in the below freezing temperature warehouse where I rotated stock to various sections of the freezer and replenishing the low product pallets with full product.
- Lead operator in just 4 months after completing the company's first 95% score inspection.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Communicated with floor managers to determine merchandise placement.
Warehouse Supervisor
Reinhart Foodservice, LLC
Lafayette, LA
08.2010 - 09.2014
- Oversaw a crew of order selectors, loaders, and forklift operators
- Certified forklift operator and safety instructor for coworkers and new hires.
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Used warehouse management software to reconcile daily inventory.
Education
Associate - Management
University of Phoenix-Online
None - Business Administration
Northwestern State University of Louisiana
High school in Diploma - undefined
Opelousas Senior High School
Skills
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Account Management
- Upselling Products and Services
- Proactive Self-Starter
- Sales Quota Achievement
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- CDL Class B License May 2016 License is still present with no accidents or violations. TWIC Card Tanker Endorsement CDL Class B Hazmat Hazmat Endorsement X Endorsement Additional Information
Timeline
Oil Sales Service Representative
Heritage Crystal Clean
01.2020 - Current
Route Sales Representative
Nestle USA
05.2016 - 11.2019
Forklift Operator
Doerle Food Services, LLC
10.2014 - 07.2015
Receiving Clerk/ Route Sales Representative
Arctic Express LLC
07.2014 - 05.2016
Warehouse Supervisor
Reinhart Foodservice, LLC
08.2010 - 09.2014
Associate - Management
University of Phoenix-Online
None - Business Administration
Northwestern State University of Louisiana
High school in Diploma - undefined
Opelousas Senior High School