Lauren Bernard
Ladera Ranch,CA
Summary
Proven server at The Cheesecake Factory Restaurant, adept in multitasking and exceptional customer service, enhancing guest experiences. Skilled in cash handling and sales techniques, I significantly increased sales through upselling. Trained new hires, showcasing strong work ethic and guest engagement, while maintaining stringent health and safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory Restaurant
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Fratellos Italian Kitchen + Bar
06.2018 - 02.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
The Brig Restaurant
06.2016 - 07.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Sales Techniques
- Allergy awareness
- Front-of-house display creation
Timeline
Server
The Cheesecake Factory Restaurant
08.2018 - Current
Server
Fratellos Italian Kitchen + Bar
06.2018 - 02.2020
Server
The Brig Restaurant
06.2016 - 07.2018
High School Diploma -
San Juan Hills High School