DENAE LANDRUM
Las Vegas,NV
Summary
Customer Service Agent with positive personality and expertise in handling wide-ranging customer needs, assisting callers and resolving issues. Speedy and helpful call handling of complaints, questions and concerns. Respond to customer inquiries by offering clear and accurate information. Focused on facilitating positive experiences through high-quality customer care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Work From Home Customer Service Agent
24/7 Intouch
Las Vegas , NV
11.2021 - 03.2022
- Maintained clean, organized and professional workspace for optimal handling of high call volumes.
- Troubleshot technical problems with web or mobile tools and company services.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Security Officer
Securitas Security Services USA
Bakersfield, CA
04.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
House Keeping Attendant
The Moment Hotel
Hollywood, CA
07.2019 - 01.2020
- Ensure all guest are appropriately accommodated during stay providing excellent customer services and performing general hotel duties.
- Changed guestroom bed linens, cleaned and sanitized bathroom surfaces and restocked toiletries.
- Inspected guest rooms to verify proper condition of furniture and appliances and reported malfunctions to maintenance team or supervisors.
- Managed safety, cleanliness, sanitation and organization of 15 or more guest rooms per day.
- Addressed and fulfilled guest requests to foster satisfaction
Customer Support Agent
Best Buy
Woodland Hills, CA
03.2018 - 06.2019
- Responsible for managing high volume of incoming calls while offering technical support via web chat
- Performed duties such as, enter details such as payments, and account information into computer system
- Update customer accounts
- Listen to concerns complaints and answer any questions pertaining to store and its merchandise sold
- Log brief description of call/resolution.
Medical Assistant
OverAll Medical
Los Angeles, CA
04.2014 - 12.2017
- Respond to patients request via telephone and email
- Making outgoing calls to stay in direct contact with patients, doctors and pharmacies to schedule appointments, refill medications
- Obtain documents, clearances, certificates and approvals from local, state and federal agencies
- Keep patient files accurate and uptodate noting any changes.
Education
Diploma - Medical Billing And Coding
ICDC
Bakersfield, CA03.2022
Diploma - Medical Assisting
ICDC College - Van Nuys
Van Nuys, CA09.2014
Skills
- Strong verbal communication
- Customer Service Specialist, with 5 years progressive
- Experience in Healthcare Patient Support and Retail Customer Service with utilization of both Inbound, outbound calls, and web support Ability to prioritize and meet given deadlines
- Detail Oriented
- Proficient in gathering and recording information accurately
- Highly skilled at multitasking and time management
- Prioritizing in uncovering customer needs, providing customer satisfaction, finding solutions and
- Handling objectives with concern, showing patience and providing clear communication and Conflict
- Resolution
- Data Entry
- Authorized to work in US for any employer
Certification
- Certified Medical Assistant
- License - To carry Fire Arm
- Guard Card
- CPR Certified
Timeline
Work From Home Customer Service Agent
24/7 Intouch
11.2021 - 03.2022
Security Officer
Securitas Security Services USA
04.2020 - 10.2021
House Keeping Attendant
The Moment Hotel
07.2019 - 01.2020
Customer Support Agent
Best Buy
03.2018 - 06.2019
Medical Assistant
OverAll Medical
04.2014 - 12.2017
Diploma - Medical Billing And Coding
ICDC
Diploma - Medical Assisting
ICDC College - Van Nuys
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