LaShonda McAllister
Greenville,SC
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Work From Home Customer Service Agent
Liveops
Greenville, SC
02.2022 - Current
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Nursing Assistant
Maxim Healthcare
Greenville , SC
05.2020 - Current
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Used mobility devices and equipment to transport patients.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Nursing Assistant
Interim Healthcare
Wilmington, NC
06.2018 - 05.2020
- Nursing assistant in a clients home or a facility assisting patients with toileting, bathing, feeding and all activities of daily living
- Facilitated games and other activities to engage clients
- Observed strict confidentiality and safeguarded all patient-related information
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff
Cna
Strategic Behavioral Health LLC
Leland, NC
11.2016 - 09.2018
- Documented patient interactions in compliance with HIPAA requirements
- Supported patients in identifying and addressing mental health challenges
- Maintained patient privacy and confidential patient information
- Escorted patients to examination rooms and prepared them for physician exams
- Took and recorded patients' temperature, pulse and blood pressure
- Labeled blood vials with critical information like time of collection, date, and patient name
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
Nursing Assistant
Azalea Health and Rehabilitation
Wilmington, NC
05.2015 - 08.2017
- Prepared, maintained and cleaned treatment areas after daily use
- Facilitated games and other activities to engage clients
- Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff
Nurse Aide
Meridaian Senior Living
Wilmington, NC
02.2014 - 09.2015
- Assisted with adequate nutrition and fluid intake
- Comforted patients and provided each with reassurance and encouragement
- Managed medical stock and restocked inventory to ensure optimal availability for patients
- Took and charted patient blood pressures, temperatures, blood sugar levels and other vital signs
Nursing Assistant
Davis Healthcare Center
Wilmington, NC
05.2013 - 02.2014
- Documented patient intake and dietary requirements and assisted with feeding
- Managed supplies and restocked inventory to ensure optimal availability for patient care
- Assessed vitals and noted all medical information to report changes to nursing staff and physicians
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Nursing Assistant
Elderhouse Adult Daycare
Wilmington, NC
02.2012 - 12.2013
- Used mobility devices and transfer equipment to carefully and transport patients
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Responded to patient alarms and needs-assessment requests to identify course of treatment
Nursing Assistant
Autumn Care Of Myrtle Grove
Wilmington, NC
04.2010 - 05.2012
- Documented patient intake and dietary requirements and assisted with feeding
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Managed supplies and restocked inventory to ensure optimal availability for patient care
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Assessed vitals and noted all medical information to report changes to nursing staff and physicians
Education
Some College (No Degree) - Medication Aide
CNA Training School
Wilmington, NCNurse Aide 2/PCT - Nursing
Caring For Life Education, Inc.
Wilmington, NC2019
Phlebotomy - Phlebotomy Technician
James Sprunt Community College
Kenansville, NC2018
Nurse Assistant - Nursing
Cape Fear Community College
Wilmington, NC2009
Skills
- Communications Strategies
- Customer Data Confidentiality
- Call Documentation
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- High-Volume Environments
- Strong Telephone Etiquette
- Building Customer Trust and Loyalty
Certification
- CNA 1 / CNA ll
- CPR certified through American Heart Association
- Phlebotomist Certification
Timeline
Work From Home Customer Service Agent
Liveops
02.2022 - Current
Nursing Assistant
Maxim Healthcare
05.2020 - Current
Nursing Assistant
Interim Healthcare
06.2018 - 05.2020
Cna
Strategic Behavioral Health LLC
11.2016 - 09.2018
Nursing Assistant
Azalea Health and Rehabilitation
05.2015 - 08.2017
Nurse Aide
Meridaian Senior Living
02.2014 - 09.2015
Nursing Assistant
Davis Healthcare Center
05.2013 - 02.2014
Nursing Assistant
Elderhouse Adult Daycare
02.2012 - 12.2013
Nursing Assistant
Autumn Care Of Myrtle Grove
04.2010 - 05.2012
Some College (No Degree) - Medication Aide
CNA Training School
Nurse Aide 2/PCT - Nursing
Caring For Life Education, Inc.
Phlebotomy - Phlebotomy Technician
James Sprunt Community College
Nurse Assistant - Nursing
Cape Fear Community College
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