Melinda Johnson
Clewiston,FL
Summary
Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Communicates effectively to meet individual needs and coordinate available resources to promote quality outcomes. Backed by administrative experience and accustomed to working with vulnerable populations. Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Specialist
CardWorks Servicing
03.2022 - Current
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
WFH Credit Card Specialist
USAA
03.2021 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Consistently met or exceeded performance metrics for call quality, resolution time, and customer satisfaction ratings.
WFH Pharmacy Help Desk Agent
Change Healthcare
03.2020 - 03.2021
- Assist with the entry of prior authorization and other projects and assignments to support the pharmacy department including assisting with the training of new pharmacy help desk representatives.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
WFH Career Coach
Earn to Learn FL, Inc.
08.2019 - 06.2020
- Empower students to make informed decisions regarding career and educational plans in preparation for success in post-secondary education and training
- Collaborate with high school counselors and career development coordinators (CDC) to identify and advise students regarding articulated credit, CCP opportunities, and promote CTE degree options/careers and develop Career Development Plans
- Provide career exploration, planning, and development guidance and college advisement to high school students
- Engage students, counselors, faculty, parents, and all other stakeholders with information sessions related to college opportunities.
Resident Care Provider
My Helping Hands
10.2018 - 07.2019
- Helped individuals with their social and physical activities, including personal care, administering medication, and providing companionship
- Mainly worked with the elderly
- Prepared daily meals and made sure their living space was kept clean
- Scheduled appointments (healthcare provider, lab work, benefit enrollment).
Customer Service Representative
Comfort Suites Hotel
03.2018 - 09.2018
- Represented the first point of contact with guests and handled all stages of a guest's stay
- Registered/booked guests in and out of their rooms, while accommodating any special requests
- Handled credit cards, checks, and cash
- Handled policies and procedures.
Child Care Provider
Little Scholars Academy
08.2015 - 03.2018
- Supervised and monitored the safety of children
- Prepared and organized mealtimes and snacks
- Taught the basic education curriculum to children ages 4-6.
Toys for Tots Volunteer
Toys for Tots
10.2016 - 01.2017
- Provided toys for the unfortunate
- Promoted the donation
- Managed the donation
- Registered Toys for Tots with state attorneys general.
DMV Specialist
Dothan DMV
03.2013 - 08.2016
- Responsible for providing customer service and support related to vehicle registration and renewal, as well as providing general information on vehicle laws, regulations, and processes.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
01.2020
Associate's degree - General Studies
Wallace Community College
06.2014
Skills
- Written and verbal communication (letters, emails, presentations, face-to-face communications)
- Critical thinking skills
- Time management skills
- Resource inventory (counting or tracking office supplies)
- Data inventory (organizing, recording, storing, or saving information)
- MS Excel
- MS Word
- MS PowerPoint
- Proficiency in Software
- Active listening abilities
- Payment posting
- Call center experience
- Payment Scheduling
Certification
- First Aid Certification
- CPR Certification
Typingspeed
50 WPM
Timeline
Collections Specialist
CardWorks Servicing
03.2022 - Current
WFH Credit Card Specialist
USAA
03.2021 - 05.2022
WFH Pharmacy Help Desk Agent
Change Healthcare
03.2020 - 03.2021
WFH Career Coach
Earn to Learn FL, Inc.
08.2019 - 06.2020
Resident Care Provider
My Helping Hands
10.2018 - 07.2019
Customer Service Representative
Comfort Suites Hotel
03.2018 - 09.2018
Toys for Tots Volunteer
Toys for Tots
10.2016 - 01.2017
Child Care Provider
Little Scholars Academy
08.2015 - 03.2018
DMV Specialist
Dothan DMV
03.2013 - 08.2016
Associate of Science - Health and Human Services
Ultimate Medical Academy
Associate's degree - General Studies
Wallace Community College