Kiaira Gary
Mesa,AZ
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Men's Wearhouse
Mesa, AZ
03.2013 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
North High School
Wichita, KS05-2009
Skills
- Friendly, Positive Attitude
- Written Communication
- Microsoft Word
- Calm Under Pressure
- Communication
- Training & Development
- Customer Service
- Task Prioritization
- Interpersonal Communication
- Teamwork and Collaboration
Certification
- Flint Hills Job Corp Career Training Program October 2010
- Certificate of Completion Business Fundamentals for Youth May 2008
Affiliations
- Played volleyball and softball in my youth
Timeline
Customer Service Representative
Men's Wearhouse
03.2013 - Current
High School Diploma -
North High School
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