Nicole Martin
HOLLAND PATENT,NY
Summary
Hardworking and reliable with strong ability in Leadership, Clinical IT, Regulatory Reporting, Epic and many other vendors. Highly organized, proactive and punctual with team-oriented mentality.
Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Epic Ambulatory Applications Manager
Mohawk Valley Health System
Utica, NY
10.2021 - Current
- Manage the following areas, Epic Ambulatory, Epic MyChart, EpicCare Link, Healthy Planet, Cadence, RTE, Prelude, Grand Central, Security, Lawson, OnBase, Scanning, Regulatory Reporting, Community Connect and Epic Training.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Managed creation and implementation of Epic and many third party applications.
- Oversees a team of analysts to ensure applications are well supported and implementations are properly executed.
- Leads team processes for defining standards, promotes best practices and mentors staff.
- Establishes and maintains an appropriate team lead presence with team members, Operational and IT leaders, vendors and customers.
- Lead meetings, prioritize tasks, resolve conflicts and manage a project plan.
- Defines requirements for changes and communicates to the appropriate application analyst.
- Facilitates collaborative decision-making.
- Serves as an escalation point for non-Human Resource issues and immediately escalates HR issues to appropriate managers.
- Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
- Review and scope requests to provide the best options for integration, with supporting cost benefit analysis.
- Presents effective executive summaries including identification of scope, objectives and decision points showing options with costs and benefits defined.
- Coordinates software updates.
- Establish change control processes and procedures.
- Thoroughly reviewing each new release and communicating needed changes.
- Subject matter expert of the application functionality that supports their user’s practice and has breadth of knowledge across EHR.
- Effectively manages customer goals and expectations.
- Designs, builds and tests end users’ tools, as appropriate, utilizing best practice principles.
- Investigate, recommend and install new applications
- Assist personnel of other departments as a computer resource.
- Performs other related duties assigned by supervisor. In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution.
Senior Systems Analyst
Mohawk Valley Health System
Utica, NY
09.2011 - 10.2021
- Identified software and hardware issues and implemented proper troubleshooting methods for quick resolution.
- Performed technical research to support resolution of data discover and production support.
- Executed business requirements analysis and user workflow analysis.
- Resolved daily issues and those related to projects, escalating critical cases to vendors and senior leadership for remedy.
- Troubleshot and resolved problems with programs and systems.
- Assisted with post-implementation troubleshooting of new applications and application upgrades.
- Trained end-users in best practices to minimize errors and protect key data.
- Performed data mapping and data logic for MIPS/MACRA, Quality improvement and internal reporting needs.
- Worked with the following applications to train, support, make corrections or system changes and worked with vendors- Mmodal, Cario_perfect, Centricity EMR, Intergey- Greeway, ScanPro, Surescripts, Allscripts, SAMI, Crystal Reporting, Epic Ambulatory, Epic MyChart, Healthy Planet, Cadence.
System Analyst
Slocum Dickson Medical Group
New Hartford, NY
08.2007 - 08.2011
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Troubleshot and resolved problems with programs and systems.
- Integrated new technologies to meet area requirements.
- Provider end user training to all clinical positions.
- Build forms using VFE for Centricity EMR.
- Build templates in Centricity IDX.
- Train Physicians, Mid-Levels and nursing staff.
- Lead implementation of New specialty acquisitions moving them from paper patient medical documentation to electronic patient medical documentation.
- On-Call coverage of phone system, medical records, printers, fax machines, servers, electronic -prescriptions, scanning software, voice recognition software.
- SME in Dragon Medical Voice Recognition.
LPN Office Nurse
Slocum Dickson Medical Group
New Hartford, NY
08.2002 - 07.2007
- Collected and documented vital signs to track current patient conditions.
- Answered patient and family questions to educate on optimal treatment procedures.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Used sterile techniques to prepare patients for procedures.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Worked in the following outpatient specialties areas: Pediatrics, Pediatric and Adult Orthopedics, Otolaryngology, Internal Medicine, Oncology Hematology.
- Assisted with new office acquisitions
LPN
Masonic Care Community
Utica, NY
10.2001 - 08.2003
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Used sterile techniques to prepare patients for procedures.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Observed strict confidentiality and safeguarded all patient-related information.
- Worked with registered nurses to deliver comprehensive, high-quality care to Palliative, Pediatric, Orthopedic patients.
- Member of the Care Community Skin Integrity team.
Education
Some College (No Degree) - General Studies
FMCC
Johnstown, NYLPN - Nursing Education
Herkimer County Boces
Herkimer, NY06.2001
Skills
- GE Centricity EMR, GE IDX, GE PACS Experience
- AS400 Experience
- Greenway Intergey Experience
- Allscripts Inpatient EMR Experience
- Epic Ambulatory Certified
- Epic MyChart Certified
- Epic Healthy Planet Proficient
- EKG Tech Certified
- People Skills
- First Aid/CPR
- Team Management
- Training & Development
- Computer Skills
- Team Building
- Friendly, Positive Attitude
- Conflict Resolution
- Crossfit Level-1
- Spinning- Certified
- TRX Certified
- NASM- Personal Training
Timeline
Epic Ambulatory Applications Manager
Mohawk Valley Health System
10.2021 - Current
Senior Systems Analyst
Mohawk Valley Health System
09.2011 - 10.2021
System Analyst
Slocum Dickson Medical Group
08.2007 - 08.2011
LPN Office Nurse
Slocum Dickson Medical Group
08.2002 - 07.2007
LPN
Masonic Care Community
10.2001 - 08.2003
Some College (No Degree) - General Studies
FMCC
LPN - Nursing Education
Herkimer County Boces