John Shipley
Phelps
Summary
Results-oriented professional with 20+ years of experience and a proven knowledge of end user support, troubleshooting, network/data security, cybersecurity, WAN/LAN technologies, desktop support, server support, user training, project management, business management and high level customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Technology Network Analyst II
GV/WFL BOCES
10.2014 - Current
- Work closely with district technology coordinators to troubleshoot a wide variety of issues from data security, content filtering, SPAM filtering and server setup/compatibility with 3rd party software vendors
- Maintain WAN hardware and troubleshoot connectivity issues, maintain data/network security/integrity including administration of remote backup system
- Investigate network abnormalities for potential breaches or malicious software
- Administration of VPN sysytem
- Forensic investigations including email and forensic imaging of hardware for forensic review using Axiom Forensics
- Maintain and troubleshoot EduTech wide content filter, including reviewing standards, maintaining onsite filtering, maintenance and upgrades
- Maintain email systems from Microsoft Exchange, Gmail and Office 365 including user setup, server setup, account creation and administration and troubleshooting of overall email system security
- Consult on data/network security best practices with districts as well as internally for GV/WFL BOCES
Sr. Computer Services Assistant
GV/WFL BOCES
11.2012 - 09.2014
- Maintain desktop systems including, Windows updates, imaging of hardware, troubleshooting hardware and desktop software issues
- Maintain Microsoft Active Directory users, password policies, desktop policies and security standards
- Install new workstations, create custom operating system images per the customer requests
- Active Directory Group Policy administration
- (W)LAN connectivity troubleshooting
- Troubleshoot custom software issues
President
A and J Computer Service
01.2006 - 11.2012
- Admin and maintain SMB networks and servers for over 50 customers
- Desktop support including data transfer, data security, malware/virus mitigation, software installation, new workstation deployment
- Managed the IT infrastructure and workforce for business customers including disaster recovery plans, network design and installation, review of data security best practices
- Desktop and server hardware configuration and troubleshooting, 3rd party vendor interoperability/compatibility support, Microsoft Exchange, Microsoft Active Directory
- LAN/WAN configuration and troubleshooting, LAN/WAN hardware support, VPN administration, network security, SONICWall administration and VPN administration
- Configured and maintained in-house trouble ticketing software for tracking of work orders
- Virus mitigation, data integrity checks, data recovery via tape backup
- Train user base on productivity software, Microsoft Office, company best practices
- Manage aspects of day to day operation of the business including purchasing, payables/recieveables, ordering, internal ticketing system for customer issues
Network Analyst
America OnLine
02.2003 - 12.2005
- Maintain network servers and Cisco network infrastructure for proprietary services
- Interact with other NOCs within AoL and Time Warner/RoadRunner to troubleshoot service interruptions
- Troubleshoot and replace faulty networking equipment
Education
Micro Masters - Cybersecurity
Rochester Institute of Technology
Rochester, NY07-2022
B.S. Telecommunications - Data Networking
SUNY Institute of Technology
Utica, NY06-2001
A.S. Liberal Arts -
Finger Lakes Community College
Canandaigua, NY05-1998
Regents -
Newark Senior High School
Newark, NY06-1996
Skills
- Extensive customer service training
- 20 years in Information Technology
- Exceptional troubleshooting/analytical approach to problems
- Focus on data/network security/cybersecurity
- Project Management
- Team oriented with excellent communication skills
- LAN/WAN Technologies
- VMWare
Certification
Digital Forensics - Exterro September 2021
Critical Thinking and Problem Solving - RIT July 2021
Certified Information Security NIST 2.0 Lead Implementer - October 2024
Custom Section
References are available upon request
Timeline
Information Technology Network Analyst II
GV/WFL BOCES
10.2014 - Current
Sr. Computer Services Assistant
GV/WFL BOCES
11.2012 - 09.2014
President
A and J Computer Service
01.2006 - 11.2012
Network Analyst
America OnLine
02.2003 - 12.2005
Micro Masters - Cybersecurity
Rochester Institute of Technology
B.S. Telecommunications - Data Networking
SUNY Institute of Technology
A.S. Liberal Arts -
Finger Lakes Community College
Regents -
Newark Senior High School
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