Matthew Hernandez
San Antonio,Texas
Summary
Organized, dedicated, and dependable customer service professional committed to demonstrating exceptional and effective intrapersonal skills to provide professional customer service. Seeking to be given the opportunity to be a motivated, team-oriented representative, committed to providing a higher level of standard for customer service.
Overview
10
10
years of professional experience
Work History
Delivery Courier
Carlisle Air Automotive
06.2023 - Current
- Followed company policies and procedures during shift.
- Properly loaded items into vehicle and drove safely at all times adhering to traffic laws.
- Established lasting professional relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions or concerns ensuring trust and credibility.
- Verified package information to check for accuracy against invoices.
- Utilized communication devices to stay in contact with dispatch to provide status updates and stay informed of any changes to route.
- Properly logged delivery and return information in tracking systems to ensure real-time delivery status.
- Obtained signatures, processed card, and collected cash payments from customers.
Delivery Driver
Uber
01.2017 - Current
- Delivered packages safely, efficiently, and on time to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Safely operated vehicle continuously during shifts to meet deadlines and achieve high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain professional reputation.
Cook and Delivery Driver
Big John's Pizza
03.2018 - 03.2020
- Set up and prepared cooking supplies and workstations
- Prepared multiple orders simultaneously during peak periods with consistency and attention to detail.
- Maintained well-stocked stations with supplies
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Collected and authorized payments of guests.
Food Runner
Cover 3
03.2018 - 11.2018
- Garnished dishes and quickly delivered correct items to customers, minimizing wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Maintained speed of service for food orders while minimizing errors and complaints.
Cook/cashier
Bandera Bowling Alley
10.2017 - 03.2018
- Operated cash register for cash, check and credit card transactions with accuracy.
- Set up and prepared cooking supplies and workstations
- Took food orders and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies
- Maintained a clean workstation
- Created identical dishes numerous times daily quickly and with consistency
Server
Applebee's
01.2016 - 06.2016
- Worked with POS system to place orders, manage bills and handle forms of payment.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest complaints to maintain customer satisfaction
- Explained menu items, answer customer questions, and recorded orders.
- Quickly and clearly communicated dining orders to kitchen staff.
Certified Technician
Valvoline
10.2015 - 01.2016
- Performed standard maintenance and servicing on vehicles
- Maintained safe environment.
- Used hand tools to align and assemble parts.
- Performed inspections
- Maintained quality assurance and customer satisfaction objectives.
Food Cashier
Freddy's Frozen Custard
01.2014 - 10.2015
- Ensure upkeep of sanitary cleanliness
- Ensure that guests receive high quality service.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared multiple orders simultaneously.
- Set up and prepared cooking supplies and workstations.
- Maintained well-stocked stations with supplies
- Created identical dishes numerous times daily with consistency and attention to detail.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX07.2015
Skills
- OS: Windows OS, Mac, Chromebook
- Hardware: Desktops, laptops and cell phones
- Software/Applications: Microsoft Office, Adobe Programs, Google workspace, GPS, POS
- Logistics and Transportation
- Working Independently
- Payment Collection
- Customer Service
- Problem-Solving
- Schedule Adherence
- Data Entry
Timeline
Delivery Courier
Carlisle Air Automotive
06.2023 - Current
Cook and Delivery Driver
Big John's Pizza
03.2018 - 03.2020
Food Runner
Cover 3
03.2018 - 11.2018
Cook/cashier
Bandera Bowling Alley
10.2017 - 03.2018
Delivery Driver
Uber
01.2017 - Current
Server
Applebee's
01.2016 - 06.2016
Certified Technician
Valvoline
10.2015 - 01.2016
Food Cashier
Freddy's Frozen Custard
01.2014 - 10.2015
High School Diploma -
Earl Warren High School
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