Destiny Dorsey
Las Vegas,NV
Summary
Results-driven professional with expertise in medical billing and insurance coordination. Proven ability to adapt quickly to new challenges while maintaining a strong work ethic. Exceptional communication skills enhance collaboration and efficiency in team environments. Demonstrated success in mastering new skills independently and effectively managing responsibilities.
Overview
8
8
years of professional experience
Work History
Underwriter
Farmers Insurance
Henderson, NV
05.2022 - Current
- Assist licensed agents with finalizing insurance policies.
- Provides quality customer service while demonstrating the ability to troubleshoot and resolve advanced technical inquiries effectively.
- Documenting required information via system applications.
- Maintained up to 3 interactions at any given time.
Health Insurance coordinator
RDI Corp
Henderson, NV
02.2020 - 05.2022
- Maintains a good working relationship and rapport with customers.
- Provides quality customer service while demonstrating the ability to troubleshoot and resolve advanced technical inquiries effectively.
- Assist providers with coordinating treatment plans according to what the insured's health insurance will cover to provide the most effective treatment plan.
Call Center Rep.
IDS Property and Casualty Ins
Las Vegas, NV
07.2018 - 07.2019
- Quote and sell auto, home, and umbrella insurance products through inbound phone calls.
- Conduct needs analysis and make suggestions on our auto, home, and umbrella insurance products.
- Provide excellent customer service to all callers.
Education
Intensive eight-week customer experience training program - Mindsets and Behavior skills, Call Basics, Multi-skilling, Multi-tasking, Typing, Active Listening, Goal setting, Communication, Open-ended Questions, Customer Care, Cross-Selling, Difficult conversation, Policy and Product knowledge
CX Works TechImpact
06.2018
Diploma -
Legacy High School
06.2017
Skills
- Proficient in Microsoft Office & Windows
- Data Entry
- Detailed-oriented
- Entry-level Web Development
- Team Work
- Effective Communication
- Conflict Resolution
- Responsible
- Multitasking
- Active Listening
- Licensed for Property Insurance
- Licensed for Casualty Insurance
- Certified child care
- Certified CPR/ First aid
- ICD-10
- ICD-9
References
- Brianna Stevesnson, CX Works Instructor, 702-557-6516, Brianna@techimpact.org
- Marcus Sherfield, JAG Specialist, 702-688-3888, msherfield702@gmail.com
- Chris Martin, Site Director, 513-461-4667, cmartin@rdicorp.com
Timeline
Underwriter
Farmers Insurance
05.2022 - Current
Health Insurance coordinator
RDI Corp
02.2020 - 05.2022
Call Center Rep.
IDS Property and Casualty Ins
07.2018 - 07.2019
Intensive eight-week customer experience training program - Mindsets and Behavior skills, Call Basics, Multi-skilling, Multi-tasking, Typing, Active Listening, Goal setting, Communication, Open-ended Questions, Customer Care, Cross-Selling, Difficult conversation, Policy and Product knowledge
CX Works TechImpact
Diploma -
Legacy High School