Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Roldan

Brooklyn ,NY

Summary

Highly motivated and customer feedback seeking a position in customer service/sales full time in which I can utilize my exceptional interpersonal and problem solving skills to provide the highest level of customer satisfaction.

Overview

2
2
years of professional experience

Work History

UPS Associate/Customer Service

Rebecca Diaz
06.2023 - 05.2024
  • Open, maintain and close UPS facility's unsupervised weekly.
  • Managed high volumes of incoming customers, incoming calls, emails, and live chats.
  • Address inquiries and resolve shipping issues promptly and efficiently.
  • Demonstrate exceptional product and shipping knowledge to provide accurate and detailed information to customers.
  • Utilize computer system to provide shipping information to customers in domestic and international areas, update accounts, and track issue resolution.
  • Receive an average of 95% positive customer feedback via email/yelp for excellent service and problem solving.
  • Collaborate with cross-functional teams/colleagues to develop and resolve complex customer shipping issues in timely manners.

M & W Auto Repairs / Customer Service

Chelsea Diaz
03.2022 - 10.2023
  • Managed a high volume of incoming customer calls, emails, and live chats, addressing situations and resolving problems.
  • Demonstrated exceptional product knowledge to provide accurate and detailed information to customers.
  • Utilized computer system to document customer interactions, sales and track performances.
  • Collaborated with customers as well as employees/employers to escalate and resolve complex customer issues effectively and efficiently.

Education

Psychology

Western Connecticut State University
Danbury, CT

High School Diploma -

Robert H Goddard High School For Comm Arts 7 & Technology
Ozone Park, NY
06.2022

Skills

  • Excellent verbal and written communication skills
  • Strong ability to handle customer feedback and resolve issues with patience and consistency
  • Proficient in using customer service software
  • Skilled in active listening and problem solving
  • Ability to remain calm and composed in challenging situations
  • String multitasking and organizational abilities
  • Detail-oriented and committed to delivering high-quality service

Timeline

UPS Associate/Customer Service

Rebecca Diaz
06.2023 - 05.2024

M & W Auto Repairs / Customer Service

Chelsea Diaz
03.2022 - 10.2023

Psychology

Western Connecticut State University

High School Diploma -

Robert H Goddard High School For Comm Arts 7 & Technology

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Savannah Roldan