Laura Simon
Brooklyn,NY
Summary
Dynamic operations and people manager with extensive leadership experience in supervising large teams and enhancing service delivery in fast-paced environments. Proven expertise in managing staff performance, streamlining workflows, and controlling costs while collaborating with senior leadership to ensure alignment with organizational goals. Bilingual in English and Spanish, leveraging strong communication skills to foster team collaboration and drive exceptional results. Proficient in overseeing complex operational functions and implementing strategic process enhancements that optimize performance and efficiency.
Overview
5
5
years of professional experience
Work History
Operations Manager / Site Administrator
Mia Aesthetics
New York, NY
08.2025 - Current
- Oversee day-to-day operations of a high-volume location, ensuring efficient staffing, scheduling, and workflow execution.
- Supervise, train, and evaluate administrative and operational staff; manage onboarding, coaching, and corrective actions.
- Enforce company policies, procedures, and performance standards across all departments.
- Manage inventory, vendor relationships, ordering, and cost control.
- Implement process improvements that increased efficiency and improved customer satisfaction.
- Oversee reporting, incident documentation, audits, and internal reviews.
Associate Operations Manager
The Institute for Family Health
New York, NY
10.2023 - 08.2025
- Managed daily operations and supervised a team of 20+ employees in a fast-paced service environment.
- Oversaw scheduling, coverage, time and attendance, and staff accountability.
- Led staff training, onboarding, and performance improvement initiatives.
- Handled cash management, copay tracking, and financial reporting.
- Partnered with senior leadership to streamline workflows and improve operational efficiency.
Assistant Director, Client Services
Signature Care LLC
Brooklyn, NY
08.2023 - 10.2023
- Supported leadership with administrative oversight, service coordination, and documentation review.
- Tracked service delivery, monitored escalations, and supported quality assurance processes.
- Assisted with internal audits and compliance reviews.
Coordinator / Case Manager
Good Shepherd Services
Brooklyn, NY
06.2022 - 08.2023
- Managed multiple active cases while coordinating services across internal teams and external partners.
- Led interdisciplinary meetings to align priorities, timelines, and deliverables.
- Maintained accurate records, reports, and regulatory documentation.
Lead Front Desk / Office Supervisor
Fresh Pond Physical Therapy
Brooklyn, NY
04.2021 - 06.2022
- Supervised front desk staff and daily office operations.
- Managed high-volume scheduling, customer service, and intake processes.
- Handled payments, insurance coordination, and record management.
Education
M.S. - Health Administration
Fordham University
01.2023
B.A. - Political Science, Cum Laude
CUNY Lehman College
01.2022
Skills
- Operations Management
- Staff Supervision
- Scheduling & Workforce Planning
- Training & Onboarding
- Process Improvement
- Policy Enforcement
- Budget & Cash Handling
- Vendor Management
- Customer Experience
- Reporting & Documentation
- Bilingual (English & Spanish)
- Team leadership
- Health and safety compliance
- Performance management
- KPI tracking
Timeline
Operations Manager / Site Administrator
Mia Aesthetics
08.2025 - Current
Associate Operations Manager
The Institute for Family Health
10.2023 - 08.2025
Assistant Director, Client Services
Signature Care LLC
08.2023 - 10.2023
Coordinator / Case Manager
Good Shepherd Services
06.2022 - 08.2023
Lead Front Desk / Office Supervisor
Fresh Pond Physical Therapy
04.2021 - 06.2022
B.A. - Political Science, Cum Laude
CUNY Lehman College
M.S. - Health Administration
Fordham University