Alheli Morales
Rancho Cucamonga,CA
Summary
Excellent and dedicated customer service professional with extensive experience in the food industry. Motivated to maintain customer satisfaction and contribute to company success. Capable of taking on new tasks, accepting challenges, and providing solutions on all projects.
Overview
7
7
years of professional experience
Work History
Home Care Aide
24 Hours Home Care
Rancho Cucamonga, CA
01.2022 - Current
- Assisted with handling daily chores and daily needs.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Planned, prepared, and served meals and snacks.
Babysitter
Cornejo Family
Los Angeles, California
07.2017 - 07.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
Assistant Store Manager
Subway
Los Angeles, CA
09.2011 - 06.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Provided weekly work schedules to employees
- Trained staff associates and equipped them to comply with company policies and procedures.
- Counted inventory, and ordered inventory.
Education
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA05.2022
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Invoice Preparation and Processing
- Team Collaboration
- Microsoft Office
- Spanish Fluency
- SPSS/STATA/SAS software
- First Aid and CPR
Timeline
Home Care Aide
24 Hours Home Care
01.2022 - Current
Babysitter
Cornejo Family
07.2017 - 07.2019
Assistant Store Manager
Subway
09.2011 - 06.2016
Associate of Arts - Psychology
Chaffey College