Alexandria R. Golik
Sr. Field Service Technician
Wichita,KS
Summary
Versatile support technician skillful in troubleshooting, repair and application knowledge. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable, results-driven and pays attention to detail.
Overview
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Client Field Service Sr. Associate– Staging Technician
Ascension Technologies
Wichita, KS
06.2015 - Current
- Troubleshoot, research, and support software applications.
- Assisted with Citrix testing using MDT Imaging Server.
- Manage 5 location inventory audits, staging room requests, incoming purchase orders and project deployments.
- Submit update requests, priority incidents, and disposal requests using Ascension Service Now.
- Support applications on tablets and handheld devices for patient placement.
- Manage on-site and off-site installations, repairs, and maintenance.
- Discuss and recommend service options with customers and explained costs involved.
- Create technical documentation for new applications and processes deployed.
- Worked closely with RAD team to maintain optimum levels of communication with end users to effectively and efficiently complete projects
Information Technology Coordinator
Quality Solutions Inc
Colwich, KS
02.2014 - 04.2015
- Analyzed spreadsheet data for multiple parent accounts in Saleslogix platform.
- Imported/Exported data into reports for department managers.
- Managed inventory assets and technical support documentation.
- Responded to help desk tickets and notifications to meet assigned SLA.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Managed infrastructure upgrades, software deployments, analysis and resolution of end user hardware and software issues for 120 users.
Intern - Business Analyst
Cargill Meat Solutions
Wichita, KS
05.2013 - 01.2014
- Worked with Project Managers and business clients to determine functional requirements and manage application designs.
- Executed functional testing & documenting results using iSeries, and Lotus Notes 8.5.
- Created change control processes and communicated across IT teams to eliminate risk of SLA breach.
- Performed cross domain data moves, and submitted system access requests on behalf of users.
- Identified errors and performed root cause analysis to determine core issues.
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets and reports
Education
Bachelor of Science - Management Information Systems
Wichita State University
Wichita, KS 08.2011 - 12.2014
Associate of Arts - Liberal Arts and Sciences
Butler County Community College
El Dorado, KS 08.2009 - 05.2011
Skills
Technical Analysis
Certification
CompTIA A+ CE
Timeline
CompTIA A+ CE
08-2018
Client Field Service Sr. Associate– Staging Technician
Ascension Technologies
06.2015 - Current
Information Technology Coordinator
Quality Solutions Inc
02.2014 - 04.2015
Intern - Business Analyst
Cargill Meat Solutions
05.2013 - 01.2014
Bachelor of Science - Management Information Systems
Wichita State University
08.2011 - 12.2014
Associate of Arts - Liberal Arts and Sciences
Butler County Community College
08.2009 - 05.2011
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