Elijah Stephen
HVAC Apprentice
Mansfield,TX
Summary
Focused Sales Associate considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 90 pounds.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Premier Pas
Grapevine, TX
10.2022 - 03.2023
- Consistently lifted materials weighing as much as 90 pounds.
- Changed sales floor signs to show current pricing and support product promotions.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Checked packages and merchandise for damage and notified vendors.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Answered customer questions and provided detailed product information.
- Unloaded daily delivery trucks using equipment such as use a portable delivery ramp and a pallet jack to quickly remove and stage products.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Processed product returns and assisted customers with other selections.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Maintained records related to sales, returns and inventory availability.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
PSA
DFW International Airport
Dallas, TX
04.2022 - 07.2022
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Utilized Software to input all key data into hotel's database system.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Ged -
Orange County Technical College
Orlando, FL02.2022
Skills
- Shelving and Storage
- Reliable and Responsible
- Attention to Detail
- Merchandising and Display
- Stockroom Maintenance
- Strong Attention to Detail
- Inventory Recordkeeping
- Product Packaging
- Cleaning and Sanitizing
- Stocking and Replenishing
- Stock Disposal
- Heavy Lifting
- Problem Solving
- Shipping and Receiving
- Quick Learner
- Honesty and Integrity
- Organization and Categorization
- Active Listening
- Critical Thinking
- Regulatory Compliance
- Sales Trends
- Multitasking Strengths
- Customer Needs Assessments
- Cash Handling Accuracy
- Product Promotion
- Product and Service Sales
- Guest Relations
- Sales Expertise
- Adapt to Diverse Groups
- Verbal Communication
- Social Perceptiveness
- Sales Training
- Excellent People Skills
- Store Opening and Closing
- Stockroom Upkeep
- Conflict Resolution
- Negotiation Tactics
- Listening Skills
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
Certification
- EPA Certification-Training - September 2022-July 2023
- Licensed Aed -July 2022- July 2023
Timeline
Sales Associate Team Leader
Premier Pas
10.2022 - 03.2023
PSA
DFW International Airport
04.2022 - 07.2022
Ged -
Orange County Technical College