Will Crolley
Alpharetta,GA
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Retail, warehouse, and jobsite management skills. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Travel experience.
Overview
12
12
years of professional experience
Work History
Sales Associate Team Leader
Junkluggers Of North Atlanta
Alpharetta, Georgia
09.2021 - Current
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Store Manager
North Fulton Feed & Seed
Alpharetta, Georgia
08.2010 - 09.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Analyzed and interpreted store trends to facilitate planning.
Education
High School Diploma -
Milton High School
Alpharetta, GA12.2009
Skills
- Expense Reports
- Sales and Promotions
- Store Opening and Closing
- Energy and Physical Stamina
- Sales Trends
- Inventory Control Procedures
- Educational Sales
- Flexible Hours
- Exceeding Customer Expectations
- Upselling Techniques
- Furniture Sales
- Ability to Lift 40 Pounds
- Engaging with Diverse Customers
- Verbal and Written Communication
- Item Ticketing and Pricing
- Teamwork and Collaboration
- Sales Expertise
- Product Recommendations
- Customer Service
- Sales Leadership
- Speaking Clearly
- Returns and Refunds
- Retail Store Operations
- Stockroom Organizing
- Inventory Pricing
- Stockroom Upkeep
- Checking Inventories
- Forklift Operator Certification
- Safe Moving Operations
- Storage and Stacking
- Coaching and Mentoring
- Work Planning and Prioritization
- Inventory Counts
- Customer Satisfaction
- Travel Planning
- Travel Itineraries
Timeline
Sales Associate Team Leader
Junkluggers Of North Atlanta
09.2021 - Current
Store Manager
North Fulton Feed & Seed
08.2010 - 09.2021
High School Diploma -
Milton High School