Mary Rocha
Austin,TX
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate Team Leader
KING RANCH TURF GRASS
05.2021 - Current
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
Commercial Insurance Account Manager
WHITE GLOVE PARTNERS LLC
10.2018 - 05.2021
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Insurance Agent
REMCO AUTO INSURANCE
08.2018 - 09.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Created detailed reports for management to track performance and sales.
Education
High School Diploma -
ADVENT HARVEST ACADEMY CORPORATION
Austin, TX06.2006
Skills
- Social Perceptiveness
- Loss Prevention Goals Monitoring
- Expense Reports
- Product and Service Sales
- Excellent People Skills
- Cash Handling Accuracy
- Sales Trends
- Sales Expertise
- Multitasking Strengths
- Verbal Communication
Languages
Spanish
Professional Working
Timeline
Sales Associate Team Leader
KING RANCH TURF GRASS
05.2021 - Current
Commercial Insurance Account Manager
WHITE GLOVE PARTNERS LLC
10.2018 - 05.2021
Insurance Agent
REMCO AUTO INSURANCE
08.2018 - 09.2018
High School Diploma -
ADVENT HARVEST ACADEMY CORPORATION
Similar Profiles
Taylor SandlinTaylor Sandlin
Accounts Receivable Clerk at King Ranch Ag & TurfAccounts Receivable Clerk at King Ranch Ag & Turf
Jared FuhrkenJared Fuhrken
Field Service Technician at King Ranch Ag & TurfField Service Technician at King Ranch Ag & Turf
Brett WooldridgeBrett Wooldridge
Installation / Technician / Turf Solutions at Turf Solutions - Artificial Grass InstallationInstallation / Technician / Turf Solutions at Turf Solutions - Artificial Grass Installation